마인크래프트 윈도우10 렐름 체험판 구독 취소 질문드립니다. [Mod Translation-Minecraft Windows 10 Realm Trial Cancel]

Hi Kooszec,

Thank you for posting on the Xbox forums. I'd be happy to answer that.

Realms in Minecraft is not a Microsoft affiliated subscription, but rather a subscription associated with your Mojang account. From the

Realms FAQ on Mojang's website; "You can cancel or reactivate your recurring payment for Minecraft Realms at any time from your
account overview. Find the Realm you're looking for listed under My Subscriptions. From here you can cancel or reactivate your Realm."

"If you have any trouble with this process, please contact customer support and provide them with the transaction ID associated with your
most recent Realms purchase."

You will to contact Mojang Support if you need more assitance with this matter.

Hi there!

In regards to reversing the payment, you would need to submit a refund request.



Click here to complete a Refund Request Webform.


After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.



If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation email sent to you.
Our dedicated team is ready to assist you.

If you have any complications making the refund request, feel free to contact our live support. Oursupport agents will be able to help with this. We on the forums don't have the tools to help with this.

When you go to Contact Usto request a callback, follow these steps:

• Step 1 ----Select Xbox One
  
• Step 2 ----Select See other options
  
• Step 3 ----Select topic
  
• Step 4 ----Select "Show contact options"
  
• Step 5 ----Select request a call from support
  
• 
  

Once they call, explain the issue and they will be able to help you.

Hi DimmerMedusa11. To connect and play in the same world online in Minecraft: Windows 10 Edition, your kids will need to enter a Realm together. Realms, which you can read about the introduction to Windows 10

here, are a dedicated online world that lets players on Windows 10, as well as Pocket Edition and the Xbox One Edition invite their friends to play and create. Realms are available for a 30-day free trial, but after that it's a monthly subscription,
as the world is hosted on Mojang and Microsoft's servers rather than any of the individual players' devices.

To access Realms, launch Minecraft: Windows 10 Edition, click on Play. From there, if you see "30 Day Free Trial", click on it and it'll show the Realms info, as well as the cost after the trial period ends ($7.99/month). From there, go ahead and click
"New Realm" and set the world up as you would any Minecraft world. If you don't see "30 Day Free Trial" button in the list of playable worlds, click "Create New", select "New Realm" in the menu across the top. From there, you can either import an existing
world from either child's world list or create a new world entirely. Hope I helped answer your question!

Hi Cherie_123,



I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

If it was bought within the last 14 days and you have played less than 2 hours of it you may be eligible for a refund at
https://xbox.com/refund