$10 in account balance but 0 in xbox dashboard

FloatingClub0 · May 24, 2017

Hi, I had a $10 MS reward balance in my account, but my Xbox dashboard showed $0. So in the end the balance expired and I couldn't use the $10. Of course the account that had the balance and the xbox live account were the same. I would like help with this
issue. Thanks

:)

Kusairo · May 24, 2017

Problem with my points account.

Sorry if this is in the wrong place, but I am having problems with my accounts balance.

Recently i was at a friends house, I downloaded my GamerTag and decided to buy a game on the Arcade. I was told that I had to change my account balance from points to currency since my friend is using the new beta dashboard which was fine until I went back
to my own 360. The Beta dashboard sign up had since closed and I am now left pointless. I also had a card with 2100 points on which I redeemed. It said that it worked fine but I still have an account balance of 0.

What can be done about this? can I be put on the Dashboard beta or can my Xbox account balance be transferred back to MS points?.

Thanks in advance for any help.

a tired old guy · May 24, 2017

I camp to kill spy planes.

I saw him in elite ........

But 9 out of 10 matches he was 0/0 with 0 caps 0 defends.

Dashboarder? Maybe that's his way of "teamkilling" in core mode.

Smwutches · May 24, 2017

You'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
Contact Us | Xbox Support

Smwutches

You'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
http://support.xbox.com/contact-us

a tired old guy

I saw him in elite ........

But 9 out of 10 matches he was 0/0 with 0 caps 0 defends.

Dashboarder? Maybe that's his way of "teamkilling" in core mode.

HassanB

Hi,

What do you mean by "CSV money"?

If your points were converted to currency and you're on the Xbox beta dashboard you should see the "Beta" channel on your dashboard. This would signify that this console that you're on has the dashboard beta on it. Along with that beta channel you would also
see everything listed in currency and not points any longer.

If you redeem any sort of Microsoft Point codes/cards they will also be converted to your local currency. For the time being purchases can only be made from a beta dashboard console. If you try to access a console that does not have the beta dashboard you will
see Microsoft Points and your balance will show as 0 as you no longer have a Microsoft Point balance, your balance is all in your local currency.

ngocphi

about more than a year ago i got a code from xbox live that i have 10$ microsoft account balace but it shows i have 0$ account balance and the code was redeemed

Was it a ms /xbox rewards code if so that would be why they only last a year

If it was a retail code then check your purchase history

Skeeter Quill

If you purchase the official headset adapter, there are basically two controls, one is the overall volume, and the other is the balance between chat and game audio. So with the balance you get 0% chat ant 100% game at one end, then 100% chat and 0% game
at the other, with steps of about 10% as you go from one to the other.

$10 in account balance but 0 in xbox dashboard