10 Hours of Multiplayer for 3 Months of Groove Music Pass

Refer to Support Number 1398729177.

I played over ten hours of multiplayer on Forza Horizon 3 in order to get a code for 3 months of free Groove Music Pass. After the 9/22 deadline, I await the code and have yet to receive it.

:)

 

10 Hours of Multiplayer for 3 Months of Groove Music Pass

Hey again,

It looks like all promotions for Groove Music have ended since the announcement of Groove Music being discontinued as a service and the addition of Spotify taking over according to the Groove Music and Spotify: FAQ

HERE. Unfortunately, there's nothing we can do to generate any codes, since this service is being discontinued. If you had paid for any months of Groove Music and were looking for a refund, we'd suggest contact the support teams again via chat or phone,
as they handle all refund requests.

We appreciate your patience while we took a closer look into it!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

10 Hours of Multiplayer for 3 Months of Groove Music Pass

Hey again,

It looks like all promotions for Groove Music have ended since the announcement of Groove Music being discontinued as a service and the addition of Spotify taking over according to the Groove Music and Spotify: FAQ

HERE. Unfortunately, there's nothing we can do to generate any codes, since this service is being discontinued.

We appreciate your patience while we took a closer look into it!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Since that is not a Rewards program offer, you'll want to try posting in the sales and promotions forum for assistance. Also, reference numbers are only used by phone and chat support and should not be posted on the forums.

 

This is where I was directed to by the support person, with the support number as well, but thank you for your advice. I will keep that in mind in the future.

 

Hello SonicHedgehog76,

This forum is for Xbox Live Rewards issues only. There is currently no Xbox Live offer that operates in a manner similar to the one you describe. If you are asking about a Microsoft Rewards offer (https://account.microsoft.com/rewards/dashboard),
you may wish to reach out to their support team via the Microsoft Rewards website. If it was a general Xbox promotion, you would want to reach out to the general Sales and Promotion forum (https://forums.xbox.com/en-US/forums/0d7dc557-ea57-4938-a0e8-7f05d0a019fe_e2e46498-6402-4c6a-b958-69...)
for more specific assistance.