10 days and my order still pending !!!

Greetings

ive put through the online store an order for a new xbox x 10 days ago and my order still pending

I do understand due to covid things are delayed

but i havent got any notices about that and on the store showed me that its not out of stock and my order will take 3-7 days

And on top of that i cant get through to the customer support the line keeps disconnecting for some reason

i totally regret using the online store atm

it would have been easier and faster to get it through a retailer but i guess its my fault

P.S and i dont have the option to cancel the order for some reason too

This def will be my last time using the online store

:)