10,000 Reward Credits error

Discus and support 10,000 Reward Credits error in XBoX Rewards & Social to solve the problem; After redeeming the Credits I got this error message: Something went wrong, and we’re unable to process your request. Please reach out on our support... Discussion in 'XBoX Rewards & Social' started by TheOtherBarber, May 4, 2018.

  1. TheOtherBarber
    TheOtherBarber Guest

    10,000 Reward Credits error


    After redeeming the Credits I got this error message:

    Something went wrong, and we’re unable to process your request. Please reach out on our
    support forum for assistance.

    :)
     
    TheOtherBarber, May 4, 2018
    #1
  2. FABIOVALPDF
    FABIOVALPDF Guest
    Unable to redeem gems for 10,000 reward credits

    Unable to redeem gems for 10,000 reward credits
     
    FABIOVALPDF, May 4, 2018
    #2
  3. LedMangubat
    LedMangubat Guest
    Error redeeming 10,000 credits from Vault - Gems still deducted

    Hello Xbox Rewards Support.

    I tried to redeem 10,000 credits from the vault. I got an error message and when I checked my balance, I didn't get the 10,000 credits but the gems were still deducted by 500.

    Please check.

    Looking at the current support posts, looks like I'm not the only one having this issue.
     
    LedMangubat, May 4, 2018
    #3
  4. TheOtherBarber
    TheOtherBarber Guest

    10,000 Reward Credits error

    I just got the same error again while claiming 5,000 Reward Credits.
     
    TheOtherBarber, May 4, 2018
    #4
  5. TheOtherBarber
    TheOtherBarber Guest
    It appears that this order is now showing up as Redeemed.
     
    TheOtherBarber, May 5, 2018
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello,

    Due to a large amount of users claiming prizes at the same time, you may have seen an error message as a result. We see you claimed your prize a few days ago and they are currently pending on your MyRewards page. From the FAQ:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
    your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. XBLRewards8 Win User

    10,000 Reward Credits error

    Hello,

    Due to a large amount of users claiming prizes at the same time, you may have seen an error message as a result. We see you claimed your prize a few days ago and they are currently pending on your MyRewards page. From the FAQ:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
    your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.
  8. TheOtherBarber Win User

    10,000 Reward Credits error

    I just got the same error again while claiming 5,000 Reward Credits.
  9. TheOtherBarber Win User

    10,000 Reward Credits error

    It appears that this order is now showing up as Redeemed.
  10. XBLRewards3 Win User

    My VIP Reward Never Came In

    Hi ChadK123. The 10,000 Rewards Credits are pending in your account and will be deposited to your Microsoft account on April 12th.
  11. XBLRewards8 Win User

    10,000 Rewards Credits not restocking

    Hello MadGamerPro90,

    Don’t worry. We’ll be updating the vault with new items and restocking popular ones on a regular basis, so be sure to check back often!
Thema:

10,000 Reward Credits error

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