1 Week later, no messaging services after XBL support lies

Discus and support 1 Week later, no messaging services after XBL support lies in XBoX on Consoles to solve the problem; Around 7 days I asked for XBL support to sort out the reason my account(s) were unable to send messages. I spoke to several support staff whose chats I... Discussion in 'XBoX on Consoles' started by MattedPath9082, Nov 11, 2016.

  1. MattedPath9082
    MattedPath9082 Guest

    1 Week later, no messaging services after XBL support lies


    Around 7 days I asked for XBL support to sort out the reason my account(s) were unable to send messages. I spoke to several support staff whose chats I recorded. It now appears they all lied ... :

    Me

    Yes, telling me why I'm paying for a service that is being restricted by issues on your end you're unable to deal with?

    9:45 am

    Hervin L

    I understand you with that and if I do have a way to make this work for you, I will do it without thinking twice.

    9:46 am

    Me

    Do it then

    9:46 am

    Hervin L

    As of the moment kindly wait for at least 24 hours and I will send you follow up email.

    9:46 am

    ... 7 days later no email, the problem has persisted for the majority of the 7 days.

    Lorenzo C

    Kindly provide your phone number and verify your email address to where we can send updates regarding this case.

    3:50 amLorenzo C

    Your issue will be forwarded to an expert for further investigation.

    3:51 am

    Me

    You have my email and I've no wish to speak to any of you immoral people

    3:53 am

    Lorenzo C

    Alright. We'll use the email on file then.

    3:55 am

    Lorenzo C

    You will hear from us today regarding this issue.

    3:55 am

    Lorenzo C

    Is there anything else for now?

    3:55 am

    Me

    Will I here from you today UK time or PST ... I hear XBL gets very confused on this issue?

    3:55 am

    Lorenzo C

    You will hear from us within 24 hours. To remove the confusion.

    3:56 am

    ... Again, roughly 7 days ago, no email, no solution.

    :)
     
    MattedPath9082, Nov 11, 2016
    #1
  2. PJSkittles
    PJSkittles Guest
    POOR Customer Service! Supports Right hand has no Idea what its Left hand is doing!

    I've been going through the same thing. Sent in my console late October, got an email saying the system was shipped Nov 6th and after lies/excuses from xbox support, my system will be here late next week. Almost a full month later
     
    PJSkittles, Nov 11, 2016
    #2
  3. smileskybird
    smileskybird Guest
    Xbox One April update out for all now

    O darn, no voice messaging. The update is completed on my console.

    "Sorry, we cannot open voice messages here. Please open this on Xbox 360".

    Bowski made a thread about voice messaging returning to Xbox 1. I guess it will come out next week, later this month, or maybe next month. I am not in the Preview Program.

    OS version

    6.2.12711.0 (xb_rel_1504.150329-2200) fre
     
    smileskybird, Nov 11, 2016
    #3
  4. PJSkittles Win User

    POOR Customer Service! Supports Right hand has no Idea what its Left hand is doing!

    I've been going through the same thing. Sent in my console late October, got an email saying the system was shipped Nov 6th and after lies/excuses from xbox support, my system will be here late next week. Almost a full month later
  5. OrdealByFire Win User

    Missing Prestige Tokens

    I contacted customer service twice, and they said "Wait" the first time, then didn't reply to the second after I messaged about a week later. So yeah. Bull.
  6. bowski477 Win User

    Xbox mixer goodies

    You will receive your items within 1 week of the stream. So keep an eye on your XBL messages for it.
  7. Skeeter Quill Win User

    Forza 3 Warthog code MIA

    Hey there. All XBL messages are deleted after 6 months or something. If you've lost a code though, be sure to post under support in the Sales & Promotions sub-forum and they will usually resend the message for you. Usually takes them about a week to sort
    it out.

    :)
  8. JustinDonohue Win User

    Never received 3 months of Groove like promised

    Turns out that after 5 representatives outright lied to me there is nothing that support will do to fix it. Good service being provided here!
Thema:

1 Week later, no messaging services after XBL support lies

Loading...

  1. 1 Week later, no messaging services after XBL support lies - Similar Threads - Week later messaging

  2. Recieved same email a week later

    in XBoX Games and Apps
    Recieved same email a week later: I recieved another email about my purchase i made a week before? Just wondering if this is normal? As usually only get one email? just paranoid incase my account is compromised ( more than likely...

  3. I pre ordered mw3 through the game and the payment went through and then a few weeks later...

    in XBoX Games and Apps
    I pre ordered mw3 through the game and the payment went through and then a few weeks later...: So I pre ordered the new mw3 through the game and even played the bata and everything but after a few weeks xbox charged me for it again and I lost everything and I dont know what to do to fix it...

  4. i purchased ea24 and installed it no problem the 2 weeks later my game is installed but...

    in XBoX Games and Apps
    i purchased ea24 and installed it no problem the 2 weeks later my game is installed but...: game is purchased and installed but when i try play it says i need to purchase it 98e90c89-8e42-402e-ad8c-dd2f7e4393d6

  5. My Dad paid for the Xbox live Gold then 1 week later it says help us secure this account

    in XBoX Accessibility
    My Dad paid for the Xbox live Gold then 1 week later it says help us secure this account: I don't have the email anymore and I also don't know the information for the account I only know the first name and last name and the 1 email address and gamertag and Xbox live id...

  6. My account was recently hacked and i didnt notice until a week later...

    in XBoX Accessibility
    My account was recently hacked and i didnt notice until a week later...: Recently, Feb 11th a hacker gained access to my email account, removed all of my security routines. I just discovered this last night (Feb20th) as I don't have time to play Xbox as much as I did....

  7. Fortnite still isn't working a freaking week later

    in XBoX Games and Apps
    Fortnite still isn't working a freaking week later: I have my Microsoft account linked to my Epic Games account and vice versa. I purchased a Fortnite pack on the Microsoft store and I assumed it would transfer to my Fortnite account. It obviously...

  8. Xbox start up and home screen and it is a week later

    in XBoX on Consoles
    Xbox start up and home screen and it is a week later: My xbox one s will start up but still wont show up home screen, and the controller wont connect to the console it just tries to connect but it wont for some reason...

  9. I purchased a controller, but a week later it says pending on the shipment

    in XBoX Accessibility
    I purchased a controller, but a week later it says pending on the shipment: I bought a controller on my xbox a week ago and when I initially bought it, it took the money out of my bank account and said I purchased it and that the date It would arrive would be the...

  10. Order still pending 1 week later

    in XBoX Sales and Promo
    Order still pending 1 week later: Hi, I placed 2 separate orders from the Design Lab for a couple of xbox controllers a week ago. The first order has shipped and is on its way. The 2nd order (which I actually placed earlier in...

Users found this page by searching for:

  1. xbox support lies