1 Time out of Warranty Replacement

OUSooner911 · Aug 29, 2017

Hello!

I was in contact with a representative and cannot afford a replacement controller due to college costs. Is there anything you can do? Its [Mod Removed]. Thanks!

:)

TheJackah · Aug 29, 2017

Shocking service from Microsoft!

Hi everyone,

When you return an Xbox Console, you are provided with a 1-month Xbox Live code + a free 30-day extension of your warranty.

Things do break from time-to-time, be it in 1 month after purchase or 12 months.

Be glad that Microsoft offer free repair or replacement within the warranty period, as well as free collection and delivery, as well as the warranty extension and 1-month XBL.

DAZZA 433 · Aug 29, 2017

power unit xbox 360 E

if your console is still under the 1 year warranty then they should not be refusing a replacement, Also you need to be the original owner from brand new of the console for the warranty to stand.

Have you tried getting a warranty replacement through the online service and warranty centre

https://support.microsoft.com/en-gb/devices

Mister Beep · Aug 30, 2017

Hey there,

Thanks for reaching out! I'm afraid we're unable to offer price adjustments over the forums, including warranty repair costs. The only team that would have a little more control over that would be our phone or chat support team (which I see you have already
reached out to).

Hope this helps clear it up, and I hope you're up and running soon!

Mister Beep

Hey there,

Thanks for reaching out! I'm afraid we're unable to offer price adjustments over the forums, including warranty repair costs. The only team that would have a little more control over that would be our phone or chat support team (which I see you have already
reached out to).

Hope this helps clear it up, and I hope you're up and running soon!

Janet_C

Hello!

I'm a Independent Advisor. I will be glad to help you.

The devices that are sent from the service and repair center can be new or rebuilt, the warranty period for devices that are sent as replacement or out-of-warranty orders is 3 months.

You can check the detailed information according to your country in this link, these terms may change in each country.

https://support.microsoft.com/topic/warranty-an...

Best regards.

DAZZA 433

Unfortunately if your controller is out of warranty then you cannot get it replaced.

Talking to microsoft support would not help either as they would simply say that you need to replace the controller yourself (i had one break 1 week out of warranty and thats what i was told).

Lt Farty Pants

Yes you can. I preordered my Series X from Best Buy. I received it Nov 11th.

Just this morning I added the Microsoft Extended warranty for $49 plus tax.

You have 45 days from purchase date to add it.

It's a great deal in that it extends the warranty out 3 years (not 3 years past initial warranty, just 3 years from registered date) and covers up to 2 controller replacements (only 1 replacement if controller is the Elite) and 1 console replacement.

Best Buy wanted $69 and only extended 2 years and included only 1 controller replacement and 1 console replacement.

Tezzarrific

the warranty it 1/2 year for law so you have under warranty and you can replace it.

In america and some other countries its 90 days warranty, in europe its 2 years and in the UK as we opted out of the ruling in europe decades ago it is 1 year warranty.

1 Time out of Warranty Replacement