1 TB ROTTR Bundles Missing Prepaid Codes for "Tactical Survival Kit" DLC

Hello,

I bought xbox one and realized that code for DLC is missing. Same situation as described in thread:

Uh oh... that shouldn't have happened.

My game card don't content the two codes needed to download both.

Please, give me a solution, thank you.

:)

 

1 TB ROTTR Bundles Missing Prepaid Codes for "Tactical Survival Kit" DLC

I've purchased this Xbox One 1 TB Rise of the Tomb Raider Bundle:

http://www.xbox.com/en-us/xbox-one/consoles/1tb-rise-of-the-tomb-raider/

It's supposed to include the full game of "Tomb Raider Definitive Edition", the full game of "Rise of the Tomb Raider" and the add-on "Tactical Survival Kit Content Pack". My problem is that the DLC code for the add-on is missing. On the code card it says
on the front "INCLUDES TACTICAL SURVIVAL KIT CONTENT PACK" but on the back is only 1 code and this code unlocks the full game and not the DLC. After downloading everything I checked the files on my HDD -> My games & apps -> manage game -> but the Tactical
Survival Kit DLC didn't show up there. It didn't show up when playing the game either.

What I tried to solve this was I contacted Xbox Support first but they said they don't have any codes and said I should contact the shop where I purchased it from. That's what I did and they sent me a replacement but guess what: The DLC code is missing again.
Both bundles were still in the original packaging and I've searched the whole boxes for a DLC code but it's missing. And since I'm not the only one with the problem I assume that something went wrong during the production of these bundles in Europe/Germany
and the people in charge forgot to print the code for the DLC on the card.

Here are some pictures of the code card:

http://fs5.directupload.net/images/151118/czmsfb5p.jpg

http://fs5.directupload.net/images/151118/mtglq7cu.jpg

http://fs5.directupload.net/images/151118/b5e8ojc5.jpg

On the back there is only a single 25-digit code + its QR code (I redeemed the QR code as well but it's for the full game as well).

This is how it looks on my console:

http://fs5.directupload.net/images/151118/3v89wovp.jpg

All I see is the full game, the 4 pre-order DLCs (Apex, Remnant Resistance, Hopes Bastion, Sparrowhawk) and my savegame. The Tactical Survival DLC is missing.

I hope someone at Xbox can help me with this issue since I've bought this bundle primarily because of this DLC

 

1 TB ROTTR Bundles Missing Prepaid Codes for "Tactical Survival Kit" DLC

Very happy to see some of you have received your Xbox Live messages with the Tactical Survival Kit Content Pack codes! If anyone here has purchased the Rise of the Tomb Raider bundle and are still missing the codes for the Tactical Survival Kit Content Pack,
please make a new post in our
Xbox One Promotions forum letting us know so we can assist!

Thanks!

 

Hey there!

There may be a chance that the code you redeemed already included the Survivor pack. Let's start by checking the 'Manage game' screen by highlighting the "Rise of the Tomb Raider" game tile and pressing the menu button to bring up the option to select 'Manage
game'.

Do you see Tactical Survivor Kit in the installed or 'Ready to install' list?