£1 Six month game pass (COST ME OVER £200), Son spent £203 on Roblox

Jason_546 · Jul 27, 2020

I noticed that my 7-year-old son spent £203 on Robux (digital currency for the game Roblox). He was able to do this because I activated a £1 six-month game pass that came with his XBOX ONE, in doing this XBOX (Microsoft) automatically set up his console
so he could spend as much money as he liked using my PayPal account!!!!!

My first response was to email Roblox themselves, I did this less than 3 days after his final Robux transaction. After a longwinded game of email tennis, I was eventually told that XBOX was my point of contact. After contacting XBOX (Microsoft) they said
that I needed to give them more information, then they said that I needed to request the refund through my son's account.

I work in the Army and have been classed as a key worker over the past 3-4 months which has made it very hard to follow up and action any refund! I am the only source of income for my family as my wife has temporary given up job to look after our two small
children. The incident initially caused us a lot of stress in what should have been the recovering months after Christmas.

I have had no look so far from XBOX (Microsoft) and have just had the same automated email responses from the support team, which I found to be in-personal, rude, un-compassionate and unprofessional.

When I look at other articles on the XBOX community which are related to Children spending parents’ money without being authorised, they all appear to be locked and I am un-able to see their outcomes and actions.

Can people let me know if they have had similar problems and managed to get a refund exception from the 14-day time limit.

Regards,

Jason

:)

Jason_546

Thanks very much for your reply and it would have been easier to lock my childs account down with the links that you have included in your reply. I still think YouTube videos are easier to follow and have the edge and I don't think it would be hard for XBOX
customer support to create a few videos to help people with their XBOX quandaries.

The fact of my problem is that all I wanted to do was activate my son's one pound six month subscription to XBOX Gold which came with the console. Microsoft (XBOX) should not automatically allow for payments to go out of someones personal bank account because
of a £1 transaction!

I have done nothing wrong and would like my money back! I think that I am good with computers and that this will have happened to thousands of paying customers, it could even be a profit narrative pushed out by XBOX (Microsoft), especially due to the 14
day cut off, automated emails and a phone line service that sends you back to the internet then cut's off!

This caused a lot of stress for my family in the recovering months after Christmas, It has taken time out of my schedule to contact XBOX (Microsoft) and finally it has angered me by the way their customer support team does not acknowledge parents (paying
future customers) in my situation.

[Farscape]

the usual trick is go through all the options till you finad an active number, usually under billing, as im in a different country ill let someone else pipe up with assistance in getting a number.

Jason_546

Thanks again for your information, I have found an XBOX number online which also gave details on how to get through to an operator quickly. The line is open from 9AM till 5PM. I am going to give it a try tomorrow and will post the outcome.

[Farscape]

I would try and call support and speak with them about this, it would be better than email. they do have discretion on the time limit as i have had a refund after month due to an issue.

if the childs account is part of your microsoft family you can place restrictions on the account to stop all spending and they then have to ask your for permission which you can decline and they cant spend.

Smwutches

You would have to request a call back or chat with support at http://beta.support.xbox.com/contact-us Usually choosing Billing & Subscriptions and "I don't recognize
a charge" will give you those options. If you don't see those options, change your category/topic until you do.

£1 Six month game pass (COST ME OVER £200), Son spent £203 on Roblox