£1 Six month game pass (COST ME OVER £200), Son spent £203 on Roblox

I noticed that my 7-year-old son spent £203 on Robux (digital currency for the game Roblox). He was able to do this because I activated a £1 six-month game pass that came with his XBOX ONE, in doing this XBOX (Microsoft) automatically set up his console
so he could spend as much money as he liked using my PayPal account!!!!!

My first response was to email Roblox themselves, I did this less than 3 days after his final Robux transaction. After a longwinded game of email tennis, I was eventually told that XBOX was my point of contact. After contacting XBOX (Microsoft) they said
that I needed to give them more information, then they said that I needed to request the refund through my son's account.

I work in the Army and have been classed as a key worker over the past 3-4 months which has made it very hard to follow up and action any refund! I am the only source of income for my family as my wife has temporary given up job to look after our two small
children. The incident initially caused us a lot of stress in what should have been the recovering months after Christmas.

I have had no look so far from XBOX (Microsoft) and have just had the same automated email responses from the support team, which I found to be in-personal, rude, un-compassionate and unprofessional.

When I look at other articles on the XBOX community which are related to Children spending parents’ money without being authorised, they all appear to be locked and I am un-able to see their outcomes and actions.

Can people let me know if they have had similar problems and managed to get a refund exception from the 14-day time limit.

Regards,

Jason

:)