$1 Promotion failure and case [mod removed] and [mod removed]

Hey, Doc! Sorry about the delay. We heard back from the investigating team, and it appears that your account was not targeted for this promotion. Do you happen to have any other accounts on your console that could have been targeted for this? If you have
them post on this thread, we can send them up to the same team to find out if they were targeted.

This is likely why you were receiving an error on your account, though, if you were trying to do it with your account. However, if it was on the account that was targeted that you received this error, then we will want to look into that more.

 

My kids have users on the xbox, but I have the gold registered under me.

 

Thanks for clarifying!

It definitely sounds like that add was targeted to another user on your Xbox One in that case!