1 of 3 users on pc having issue with ms jigsaw

Try signing out of all the devices first, then go to the problem device and sign in. If this doesn't work try signing in with a different account on the problem device.

I too have this problems, started a day or two ago. Problem exists on both my W10 desktop and W10 Surface Pro 3 PC. I have the Premium version for $9.99/year. Uninstalled on both machines and cannot re-install on either machine, Download starts and when
license is acquired the same error message show up again. Hey Microsoft, time to fix this. I have downloaded Jigsaw Premium Puzzle from the store until the XBox Jigsaw gest fixed. If not fixed soon, forget this MS game, very disappointing as it is not the
first time I have issues with this MS Jigsaw puzzle game.

@MamaDragonOwl - I've had similar problems downloading jigsaw packs on MS Jigsaw, and have been trying to help a few users elsewhere in this forum. I managed to find a solution which worked for me, but I cannot guarantee it will work for you. It's only
for downloading jigsaw packs, so it probably won't solve your login issues, unfortunately.

Here's what I did, but it's entirely up to you if you want to try it:

Firstly, run SFC (System File Checker) -

Hold-down Windows key and press X.

Select "Command Prompt (Admin)".

In the command prompt window, type the following

sfc/scannow

Press Enter.

This will take a while, but bear with it ;-).

After this completes, if it finds errors (it did on mine), close the command prompt and restart your PC.

Uninstall and reinstall Microsoft Jigsaw.

Open Windows Settings and select "Privacy", choose "Background Apps" at the bottom of the list on the left. The Microsoft Jigsaw needs to be turned on, so scroll-down to MS Jigsaw, and select "On".

Run MS Jigsaw, and try to download puzzle packs again,.

Kind regards.

DJM.

Hi, all .

Here's a fix which worked for me, and at least one other user has confirmed it works ;-).

Uninstall MS Jigsaw, then reinstall.

Go to Windows Settings > Privacy. Choose Background Apps on the left, and scroll-down to Microsoft Jigsaw. Make certain it's switched On.

Run MS Jigsaw, and your puzzles should download now .

Kind regards.

DJM.

why can't the other user of the pc have access to the games, just use your account.

so if you have 1 game and 3 pc users all 3 users play the game under 1 account simple.