1 Month Free Trail Problems

So I already used my 2 month free trail (both months on different accounts), but 2 days ago my free trail expired. I remember my first account that I put on my Xbox console to activate it, and I never touched the Xbox live gold. I'm pretty sure that account had
a 1 month free trail, but as soon as I signed in, it didn't show any fee trail.

By the way, I bought the Xbox one console brand new.

Another problem occurred. When I signed in the account that I used my 1 month free trail, it still said I had 1 month free trail, so I go ahead and purchased. But as soon as I press subscribe, a new page would pop up saying my subscription isn't up to date.
It tells me to go to the Microsoft.com and press pay now for the subscription that where past due. But there are no subscription that are needed to be payed. And I just want to have some fun on Xbox. But I don't know why I can't find the 1 month free trail
on my first account I used to activate my Xbox one console.

If anyone can give me some feedback I would highly appreciate it.

Thanks!

:)

 

The current profile is not able to play in XBOXLIVE

After purchasing the 9.99 for one month it let him play.....why would the 1 month free trail not let you play games? trail is a trail period, or is it just to use the internet only on the trial period/

 

Free 1 Month Trial

Hi Everyone,

I have been gaming on my Xbox and always wanted to play Live.

After many attempts at using the 1 month free trail I need some help.

I have from South Africa, is the 1 Month free trail only for America?

I have tried different credit cards using incorrect addresses, any help suggestions are welcome.

Regards,

Cydra

 

The free trial is only available when you first start your account.If you don't claim it then you can't go back & claim it later.

You would need to contact support
here for your other issue.They are the only ones with access to your account/billing info.

It's possible you didn't turn off auto renewal.