1 Day Suspension for NO Reason

Enforcement doesn't use the forums, if you'd like to appeal it head to http://enforcement.xbox.com/

Also keep in mind that you would never know what type of punishment the other person received. They may very well have received their own punishment too. You're just assuming nothing happened.

Well i get that, but he said [Mod Removed - see Guidelines] after we already said we are sorry, so basically he is violating the rules aswell by insulting me first ..

Thats why i reacted as an offence.

And yes as the owner i need to watch out whats happening.

You probably dont have kids, so don't know how quick kids are to take a controller or something else...

If a 3year old child accedently gets the controller and sends smileys to this person after my wife sends sorry and he replied
[Mod Removed - see Guidelines], and then 2 days later i reply that he is
[Mod Removed - see Guidelines],i violated the rules lol... And he doesnt...

The word [Mod Removed - see Guidelines] is not even against the rules, but
[Mod Removed - see Guidelines] is...

But anyway for an ambassador i expected a better answer than this ..

Its not a question of who insulted who first, its basically all about who reported who.

He insulted you and you insulted him back, he reported you and you got com banned.

IF you had reported him for insulting you and then blocked him he would have got com banned.

In the future never ever ever insult someone, even if its just saying what you said, report them, block them and move on.

As the owner of the account you are responsible for all activities related to your account. In this case you violated the Code of Conduct by retaliating so I suggest you to use the 24 hrs suspension and to read and understand the service rules.

You have to respect the rules, and make sure that your child does not access your account, create another with restrictions for minors.