0x89235107

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern.

I answered a thread a few days ago that the problem was solved by uninstalling the antivirus. Take a look:

https://answers.microsoft.com/en-us/xbox/forum/...

The customer did not mention the antivirus he used to find out if there is something known about the software, but he can try to remove it, and also apply the procedures I mentioned, as they can also help.

I hope these information helps somehow. Feel free to let us know if you have further questions or concerns and we will try with our knowledge to offer assistance.

Hugs!

Good day!



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hello sanghyub cho,

Thank you for posting in Microsoft Community.

We understand that you are trying to play Minecraft and is unable to because of the error you had after attempting to sign in to your account. To ensure you can sign into your account, please check the steps below.

Check your Minecraft account and license through this link: Sign in | Minecraft

Making sure the Minecraft Launcher is from Microsoft Store (Minecraft Launcher) or Minecraft website (Download Minecraft & Server Software | Minecraft) as these are official Minecraft Launcher.

Try signing into your Xbox account on a browser of PC or mobile device. If you're able to sign in, the issue may be with your account. Try this:

• Disable the add-ins, antivirus, antimalware, VPN, firewall, proxy and PC Optimizer (or something like game accelerator) in your device.
  
• On a browser, sign into your account on account.microsoft.com
  
• If you encounter an issue, please take a screenshot and share it with us.
  
  • Search Snipping Tool on your computer or screenshot tool in your phone.
    
• Next is to try InPrivate Window of the browser.
  
• If issue still persists, try another browser in InPrivate Window.
  

Next, make sure your computer and your apps were updated and is on the same account.

• Update your Windows device and restart your device. Most games launch when the PC is on compatible and updated.
  
• Update Minecraft Launcher and Xbox app check through Microsoft Store.
  
• Sign in on Microsoft Store and Xbox app with the same credentials you will be using on Minecraft launcher.
  

Let us know how it went.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Sorry, the video I linked earlier was the wrong one. I actually followed the steps of this video (https://www.youtube.com/watch?v=DfmsBZof4UY)

I tried following the three steps you listed below and unfortunately it was not able to solve my problem.

Hello, yes I have a game pass, I did as you recommended, it did not help, the error is the same. I noticed one oddity, I can not access account.xbox.com, writes: An error occurred while processing your request.