(0x87e1000c) Game is corrupt but refuses to UNinstall

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Game installation error. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

According to a user who managed to resolve the issue, "Thank you guys for the response. It finally worked. It seems that turning the background download off and turning off instant turn on, clearing data and using my internal storage altogether actually fixed the problem. I've tried so many steps and thankfully that combination worked. Thanks again."

Kindly try to perform the steps above.

The error you mention usually occurs when background downloads are paused, and the console is turned off later.

It happens is that in some way the Microsoft store does not recognize the purchase or the download the solution for this case was, disable the download in background and also disable the instant start of the console.

Download the game basically with the console on and in one go.

You may also check this link for reference:

https://answers.microsoft.com/en-us...ll-fixed/cd1f83ad-7e69-4e5e-9101-46124db620e2

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi!

I hope this helps

https://beta.support.xbox.com/help/games-apps/troubleshooting/game-issues-solution/digital-games

https://beta.support.xbox.com/help/errors/error-code-0x87E1000C

Hello MrWinters

The error you mention usually occurs when background downloads are paused and the console is turned off later.

It happens is that in some way the microsoft store does not recognize the purchase or the download, it is a very unfortunate and annoying error. the solution in my case was, disable the download in background and also disable the instant start of the console.

Download the game basically with the console on and in one go.

I hope this solution works for you, which in my case was the first time.

Thank you guys for the response. It finally worked. It seems that turning the background download off and turning off instant turn on, clearning data and using my internal storage altogether actually fixed the problem. I've tried so many steps and thankfully
that combination worked. Thanks agian.

Hi MrWinters,



Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that
the troubleshooting steps listed above didn't fix the issue.



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