(0x87e1000c) Game is corrupt and won't install. (FIXED)

Hi!

I hope this helps

https://beta.support.xbox.com/help/games-apps/troubleshooting/game-issues-solution/digital-games

https://beta.support.xbox.com/help/errors/error-code-0x87E1000C

Hello MrWinters

The error you mention usually occurs when background downloads are paused and the console is turned off later.

It happens is that in some way the microsoft store does not recognize the purchase or the download, it is a very unfortunate and annoying error. the solution in my case was, disable the download in background and also disable the instant start of the console.

Download the game basically with the console on and in one go.

I hope this solution works for you, which in my case was the first time.

Thank you guys for the response. It finally worked. It seems that turning the background download off and turning off instant turn on, clearning data and using my internal storage altogether actually fixed the problem. I've tried so many steps and thankfully
that combination worked. Thanks agian.

Hi MrWinters,



Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that
the troubleshooting steps listed above didn't fix the issue.



Thank you and have a great day!

Hello asael marroquin1,

Thank you for posting in the Microsoft Community.

This error means that the game installation is corrupted and cannot be completed. I understand that you have tried some troubleshooting steps such as restarting your console, downloading the game from the Microsoft store and clearing your data. However, I need to ask you some more questions to find the best solution for you.



- What is the model and version of your Xbox console?

- How much free space do you have on your internal storage and external storage (if any)?

- Are you installing the game from a disc or a digital download?

- Have you tried installing the game on a different storage device or a different console?

- Have you checked your network connection and speed?

- Do you have any other games that are having the same issue?

I found an article related with your concern and as per MrWinters on thread (0x87e1000c) Game is corrupt and won't install. (FIXED) - Microsoft Community turning the background download off and turning off instant turn on, clearing data and using my internal storage altogether fixed the problem.

Please see: Error 0x87E1000C occurs when you try to open a game or app on Xbox | Xbox Support / Troubleshoot game or app installation problems on your Xbox console | Xbox Support

I hope this helps. Please let me know if you have any other questions or concerns. I appreciate your cooperation and understanding. Have a great day!