0x87de07d1 error on purchased digital download game

n1cXP · Jan 30, 2014

There's definitely a region lock on digital downloads in place, whether that be DLC or full games.

I've got a UK account and bought a digital copy of Forza 5 on ebay, redeemed it and then about 10 days later it wouldn't load, just giving me the option to buy it again.

After over an hour with xbox live support, I was told "For the Xbox One, that is correct. Discs are region free, so it should be that the codes are the same. This is the reason why we are having it being investigated further my friend. It could be an issue somewhere along the way of redeeming the codes, and should be fixed surely, we can assure you of that."

They passed me on to the 'Advocacy' team, who eventually told me "I was able to figure out that the reason you could not redeem your PPC was because it was intended for another country. When redeeming your token there are two things that need to match up. The country listed on the account must match the country that you are connecting from and the token needs to be for the same country as well."

The resulting advice being "I suggest going back to the person you purchased the game from and inform them that the code he provided you was set for a region other than the U.K."

I asked for clarification on region locking on digital game downloads and was advised "All Xbox digital content is region specific. Due to many international and cultural laws, not all content is available everywhere. "

When I pushed and asked how it was possible to redeem a code, only for it to be later disabled, I was unbelievably told "I can honestly say that it may have been a fluke"

... a FLUKE! what a joke. I'm now stuck trying to get a refund for a game code I've already redeemed.

So, the 0x87de07d1 error on purchased digital download game is due to region locking and the code being from a different region.

Note to MS - you need to clarify this policy (and change it if you have any sense), even your own staff don't know what's going on, let alone customers spending 50 notes on nothing ... a totally ridiculous scenario.
Click to expand...

Allemando711 · Feb 18, 2014

Just uninstall the game then click reinstall from the home screen. After about 3 to 7% the game should start right up. No problems just reinstalled Ryse.

Flvkey · Feb 19, 2014

If Microsoft has any sense they will allow people to use this, it will only encourage digital sales.

Schreckstoff · Feb 28, 2014

When redeeming a code just go to Settings > System > Language & Location > Location and select the same region you bought the code in (If the region isn't listed you might have to change the language first) > Restart Now.

To those who already redeemed it try changing your region and look if Forza shows up in that store as purchased and if the game works.

Did0CR7 · Mar 1, 2014

not working where you buy code ?

MarioSimak · Mar 16, 2014

Forza 5 - Jak mohu změnit svou oblast nebo jazyk? Máte zapnout hru do češtiny ne? Díky

[Translation: Forza 5-How can I
change my region or language? You have to
turn the game into English? Thanks]

Lordy · Sep 23, 2014

For all of you guys having an error code 0x87de07d1.

1. Start your Xbox One

2. Sign out (top-left corner)

3. Sign in by gamertag you purchased your "problematic" game

4. Go to: Settings -> My home Xbox -> Make this my home Xbox

Your game should work without any problems from now.

Miss Diggz · Nov 1, 2018

Hey there LordVader!

This thread is fairly old and the OP hasn't come back in a while, but we appreciate you offering the helpful troubleshooting tips to your fellow gamers! I would suggest in the future to keep your eye on the support forums for more recent threads that pop
up to help those that need assistance, currently. Thanks!

Miss Diggz

Hey there LordVader!

This thread is fairly old and the OP hasn't come back in a while, but we appreciate you offering the helpful troubleshooting tips to your fellow gamers! I would suggest in the future to keep your eye on the support forums for more recent threads that pop
up to help those that need assistance, currently. Thanks!

Allemando711

Just uninstall the game then click reinstall from the home screen. After about 3 to 7% the game should start right up. No problems just reinstalled Ryse.

Matthias.Heinz

Hi, same problem here, Dead Rising 3 no longer works. Does anyone know something new.

The support could not help, they saw that I had downloaded and installed it, but they could not help also.

I think there is a new region lock implemented by MS for the XBox One Download Games!

sadguru2009

Microsoft Team solved my problem ! They provided me a new key for Forza 5 that was able to regain access to the game. Happy again with my Xbox One !

sadguru2009

On a german forum, there is a report of a person with digital games problem like us that received some MSpoints as gift from Microsoft : "My known has now Microsoft

get Ms points worth 70 € to be able to download the game new can, that sounds great" "He called Sunday and then came an e-mail that they want to investigate the matter and today the mail came with the Ms points" source :

www.xboxone-forum.net/.../spiel-lizenz-ploetzlich-weg-5113-34.html

0x87de07d1 error on purchased digital download game