0x87dd001a caused by Amazon Prime

Morv Two · May 28, 2016

We've had an issue where the Xbox One loses connection when Amazon Prime is streaming anything. Did a hard reset on the console, rebooted my router and modem, updated router firmware, isolated my console on my network, and even requested a new IP from my
provider, just in case.

Netflix, Crackle, Pandora, SyFy, CW and Plex all work just fine. Only Amazon Prime caused this error after a minute or two of viewing.

:)

HighbrowRat265 · May 28, 2016

Amazon prime phone number 1844%479%2863 Amazon support phone number

Amazon Customer Service number 18444792863 Amazon prime Helpline Number 18444792863 Amazon Prime Sup

Amazon Customer Service number 18444792863 Amazon prime Helpline Number 18444792863 Amazon Prime SupAmazon Customer Service number 18444792863 Amazon prime Helpline Number 18444792863 Amazon Prime SupAmazon Customer Service number 18444792863 Amazon prime Helpline
Number 18444792863 Amazon Prime Sup

Amazon Prime support phone Number 1.844.479.2863 Amazon prime support number amazon prime customer service department at 1_844_479_2863. You can reach us at 1 844 479 2863 to use our automated customer support system. International customers can reach us at
1-844-479-2863 Charges may apply.

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BeadiestFiber35 · May 28, 2016

amazon prime

In Brazil we are having the same issue.

DaintyCalf7992 · Sep 9, 2018

We've had an issue where the Xbox One loses connection when Amazon Prime is streaming anything. Did a hard reset on the console, rebooted my router and modem, updated router firmware, isolated my console on my network, and even requested a new IP from my
provider, just in case.

Netflix, Crackle, Pandora, SyFy, CW and Plex all work just fine. Only Amazon Prime caused this error after a minute or two of viewing.
Click to expand...

DaintyCalf7992

We've had an issue where the Xbox One loses connection when Amazon Prime is streaming anything. Did a hard reset on the console, rebooted my router and modem, updated router firmware, isolated my console on my network, and even requested a new IP from my
provider, just in case.

Netflix, Crackle, Pandora, SyFy, CW and Plex all work just fine. Only Amazon Prime caused this error after a minute or two of viewing.

Wishcatcher

Hi,

You have to contact amazon prime helpdesk cause Microsoft not support any third party app.

Regards,

JodyCloutier

I switched my region to U.S. rebooted the xbox, found and Installed the app, switched region back to Canada rebooted then logged in to the app. I have no idea if its going to continue to work and / or be updated but its there for now. Amazon Prime Video
has been in Canada now a year and still no Xbox App in the Canada store. This is getting stupid already.

XBF Leo G

Hello StephenFricke,

Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We will
be more than happy to answer any questions or provide solutions for any issues. Thank you again and happy gaming!

Bandido1508

You might have to block that from your amazon prime account on the computer, change your password for your account or remove the payment instrument.

0x87dd001a caused by Amazon Prime