0x87DD0003 when trying to log into the Xbox app

I've just got a fresh install of windows 10 64 bit (Version 1511, OS build 10586.318), I'm running both the Xbox app version 15.17.3003 and Xbox beta 15.17.3004, and they both fail to log in with the error 0x87DD0003. I can log into xbox.com without any
problems, and I can start some games like Halo: Spartan **** and Strike, both of which connect to Live correctly.

I have checked the solutions here and elsewhere online, none of which have fixed the problem. including:

1) turn off and on the time synchronisation (the time and time zones are correct)

2) verified that the 3 Xbox related services are running, and start automatically.

Is there anything else I can try, or look at to help track down the cause of the problem?

Thanks

:)

 

Error 0x87dd0003 appears when trying to access Microsoft store from Xbox One S

When trying to access Microsoft Store using the app from my Xbox One S i get the error 0x87dd0003.

Everything else works fine like internet connection and playing online games.

 

Xbox Smartglass App

Hi!

My Xbox Smartglass app doesn't seem to work anymore with my xbox 360 Slim. It just keeps on loading when Im trying to log into the app.

What could I do? I think something is wrong with the app since it should be able to log in again after I exit the app on the phone, when it still was loading.

Am I right? I haven't had this problem before. Very strange.

Kind regards,

Kim

 

if it's any help I think I've found the log file in AppData\Local\Packages\Microsoft.XboxApp_8wekyb3d8bbwe\LocalState\XboxLiveApp.log, which has the following errors:

05/12/2016 22:41:59 | UTC : 05/12/2016 21:41:59 App> DeviceFamily is Desktop.

05/12/2016 22:41:59 | UTC : 05/12/2016 21:41:59 App> OnLaunched: Kind = Launch, PrelaunchActivated = False, PreviousState = ClosedByUser

05/12/2016 22:41:59 | UTC : 05/12/2016 21:41:59 XCEReporter> ReportAppInitialize: OnLaunched time: 2016-05-12T21:41:59.7727616Z elapsedTime: 0

05/12/2016 22:41:59 | UTC : 05/12/2016 21:41:59 App> OnLaunched: Completed.

05/12/2016 22:41:59 | UTC : 05/12/2016 21:41:59 LocalizationService> CatalogCultureForDevice: Using (en-GB) built culture: (en-GB)

05/12/2016 22:41:59 | UTC : 05/12/2016 21:41:59 ActivationManager> Activate. isBackgroundTask? False. AllowUI ? True

05/12/2016 22:41:59 | UTC : 05/12/2016 21:41:59 ActivationManager> Activate. initializationCompletionSource is not null. Waiting for completion.

05/12/2016 22:41:59 | UTC : 05/12/2016 21:41:59 NetworkConnectionUtility> IanaInterfaceType = 6

05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 ActivationManager> UpdateCurrentState: Activating

05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 SignInManager> SignIn. allowUi? True

05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 SignInViewModel> UpdateState state=SigningIn, errorCode=None

05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 DownloadManager> Loading background downloads: 0

05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 App> Application Version: 15.17.3003.00000

05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 App> EnsureAppInitialized: Creating root frame and navigating to home

05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 XCEReporter> ReportAppInitialize: EnsureAppInitializedEnd time: 2016-05-12T21:42:00.5718490Z elapsedTime: 799

05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 SignInManager> CreateXboxWebTokenRequest: No ServiceRequest endpoint specified, using
https://xboxlive.com

05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 SignInManager> GetTokenInternalWithUi

ResponseError:

ResponseStatus: UserInteractionRequired

ResponseData: 0

05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 SignInManager> CreateXboxWebTokenRequest: No ServiceRequest endpoint specified, using
https://xboxlive.com

05/12/2016 22:42:00 | UTC : 05/12/2016 21:42:00 XCEReporter> ReportAppLaunchEvent: launchType: Unauth currentUserId: Unauth protocol: deviceType: windowWidth: 1200 windowHeight: 932 language: en-GB locale: en-GB

05/12/2016 22:42:04 | UTC : 05/12/2016 21:42:04 SignInManager> Get Token Failure

ResponseStatus: UserCancel

SmartGlass Error Code: Authentication_WebToken_UserCancel

Message:

05/12/2016 22:42:04 | UTC : 05/12/2016 21:42:04 SignInManager> GetTokenInternalWithUi

ResponseError:

ResponseStatus: UserCancel

ResponseData: 0

05/12/2016 22:42:04 | UTC : 05/12/2016 21:42:04 SignInManager> GetTokenInternalWithUi. Failed while retrieving token or rps ticket. Invalidating cache.

05/12/2016 22:42:04 | UTC : 05/12/2016 21:42:04 SignInManager> Authentication_WebToken_UserCancel

05/12/2016 22:42:04 | UTC : 05/12/2016 21:42:04 SignInManager> Caught Exception:

Context: Failed to get xtoken. SmartGlassErrorCodeAuthentication_WebToken_UserCancel

Type: SmartGlass.Common.Model.ModelException

Details: Unable to retreive a token.

Message: SmartGlass.Common.Model.ModelException: Unable to retreive a token.

at XboxApp!<BaseAddress>+0x1672285

05/12/2016 22:42:04 | UTC : 05/12/2016 21:42:04 ContentHost> HandleSignInStateMessage. Setting allowAppDeactivation: True

05/12/2016 22:42:04 | UTC : 05/12/2016 21:42:04 SignInViewModel> UpdateState state=ErrorSigningIn, errorCode=Authentication_WebToken_UserCancel

05/12/2016 22:42:04 | UTC : 05/12/2016 21:42:04 ActivationManager> Activate. Completed.

 

HI So1itaire, Are you still experiencing this issue?

Thanks for the feedback,

Best

 

I'm experiencing the same issue. Help!

 

Thanks for the feedback iGabrielMoreira. I have called this out in our reports to the developers requesting an investigation. If the developers have any further questions we will contact you.

Thanks for the feedback,

Best