(0x80820002) Error message when trying to play one specific game - Madden 16

Decmeber 2015 i picked up Madden 16 for the xbox one. The game worked fine for 3 months or so but then randomly the console would have trouble reading the disc, trying to spin the disc two to three times then coming up with a message "Eject the disc,
then try again - Make sure you're using an Xbox One game, a music CD, or a movie on Blu-ray or DVD. (0x80820002)"

After a few ejects it would finally read the disc and play with no crashes or glitches while the game was running. But by April the error disc would happen more and more often untill the game simply refused to play at all. An odd thing about the issue
is it would only happen with my Madden 16 disc. Fallout 4 worked fine, MGS5 works fine, Halo master cheif collection starts up on the first insert. All my other games play without issue except once or twice with the Devision disc but it wasnt an issue more
than twice and its a game i rarely played compared to Madden 16.

I tried the obvious of carefully cleaning the disc and using a blu-ray drive cleaning system for the console. And still every other game works while Madden 16 keeps getting an 0x80820002 message. It got to the point of when i tried to clean my disc
yet again i believe i did do damage to the top side (picture side) where a small pixel sized dot is now poked through the picture rendering the game useless.

So i then decided to sink more money into another copy of the game. A brand new copy of Madden 16 came in the mail today, 4/21/2016, i unwrapped and delicately put it into the disc slot of my Xbox one - and i get the same disc spinning attempt with
the same error message "Eject the disc, then try again - Make sure you're using an Xbox One game, a music CD, or a movie on Blu-ray or DVD. (0x80820002)" with the brand new disc.

Ive tried suggested tips from online - Hard shut off of the console, unplugging then restarting. - Uninstall blu ray app then redownloading. - Even simply holding the disc in the drive for a second till it gets pulled in. None of these worked.

I dont want to spend the money to replace the console or deal with the hassle of mailing my Xbox One to be fixed for over two weeks when all my other games work except for the one id play pretty much every day.

This is my go to game to pass an hour or so with a quick game of football. The fact the it doesnt work for some unseen reason is very upsetting. Though i cannot bring myself to pay full price for the digital download because i have already paid more
than that for two seperate purchases of the same game.

Why cant this one specific game, on two different undamaged discs, with a clean blu ray reader be played while all my other games work immediately?

:)

 

Xbox won't read backwards compatibility discs

Hi there,

just to be sure, the games you have been trying are in the BC list:
www.xbox.com/.../available-games

Also check out this support page regarding the 0x80820002 Error code:
support.xbox.com/.../error-code-0x80820002

Let us know any results

 

Help needed ?

Hi guys I bought a xbox one for my son yesterday brand new from game and I have set up everything but when I put forza 5 on it keeps showing (sorry we are unable to play this disc) with error code (0x80820002)
I have done all the updates for the console and even unplugged the xbox and tried again but keeps showing me the same message
Any help would be grateful

 

To solve this issue you should delete the BluRay-Player App, Hard-shut-down the xbox, reinstall the BluRay-Player App, you are done.

Enjoy gaming!

 

Thank you for the suggestion but this method didnt work either. I had tried this way and a few others as well- I even retried again after seeing this post but it still ended in disappointment - delete blu ray app, shut down (also tried unplugging from power
for a few minutes before restarting) and reinstall but still my madden disc(s) cant be read. And again all my other game discs can be read fine.

 

Minor update - my xbox one will not play my Madden 15 either - so now my original disc of Madden 16 gets an (0x80820002) error message while my brand new copy of Madden 16 gets the same message and now the previous version of the game (Madden 15) will not
work while all my other games' discs (MGS5, Fallout 4, ect.) work fine - my xbox officially does not want me to play Madden. I will hesitate to purchase any other future releases of this title because of this odd phenomenon