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Hi there!



Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread
showing that the troubleshooting steps listed above didn't fix the issue.



Thank you and have a great day!

Hi

Can you please also confirm if you are a part of the Xbox Insider program as I know the Insider team are investigating some issues with games launching.

thank you for your extraordinary quick 😎 clear mac help😎😎🙏🙏🙏

Hey Zoleeka thanks for taking the time to bring this issue to us!

We apologize for the inconvenience this has caused but rest assured we are here to help, first things first we suggest clearing out the consoles caches since when they get full might cause this type of errors.

How to clear Game Cache on the Xbox One:

Settings

System

Storage

Clear Local Saved Games

Yes and Restart

To clear the Network Card Cache (alternate MAC address)

Settings

Network

Network Settings

Advanced settings

Alternate MAC Address

Clear and restart

IF THE CONSOLE IS CONNECTED TO THE INTERNET no progress or purchase data will be lost, what we accomplish by doing these steps would be to resync the profile to the cloud getting
rid of any corruption as a byproduct.

Give these steps a shot and let us know if we can further assist in this or any other issues or inquiries!!

Have you tried doing this after a Hard Restart?

Restart your console

1. Press the Xbox button to open the guide.
   Note Pressing the Xbox button will open the guide from any other screen on the console.
   
2. Select Settings.
3. Select Restart console.
4. Select Yes to confirm