0x80070520 from Xbox Gaming Service

Discus and support 0x80070520 from Xbox Gaming Service in XBoX Games and Apps to solve the problem; Ok, MS support was expectedly woefully unhelpful, telling me to just reinstall the OS to resolve this. Not happening. Hopefully someone here may... Discussion in 'XBoX Games and Apps' started by Sargonnas1984, Nov 18, 2023.

  1. 0x80070520 from Xbox Gaming Service


    Ok, MS support was expectedly woefully unhelpful, telling me to just reinstall the OS to resolve this. Not happening. Hopefully someone here may actually be familiar with the products and can help at a deeper level.

    Win10 22H2

    I've been playing Payday 3 for a while. Everything has been fine up until a few days ago. Upon starting up the game, when it attempts to authenticate to Xbox Live, it fails with "We couldn't sign you in to Xbox Live. Sorry, something went wrong. Try again in a while. (0x80070520)", and doesn't let me into the game. This happens to any Xbox Game Pass game that uses the Xbox Live Gaming Service (presumably, Ive honestly only tried PD3 and Back 4 Blood.. Hi-Fi Rush has no multiplayer, so I dont think it uses this service).

    To my knowledge, nothing was updated on my system around this time.

    Below is a list of things I have tried. I have tried much more than this, but I've been troubleshooting this for almost a week and I've forgotten much of what I've done, so this is not a comprehensive list. I of course started with the least 'destructive' options before trying the more extreme.

    Uninstalled/Reinstalled (through both Apps & Features and powershell):
    Microsoft.Gaming*
    *Xbox*
    Various games

    Repaired/Reset each app in Apps & Features.

    Created new local admin account. This lead to other issues (game download would go into a queue and never start).
    Created new MS account.

    Reset MS passwords. Verified successful logins on various MS services:
    account.microsoft.com
    xbox.com
    Windows Store app
    Xbox app
    Xbox One S

    Ran wsreset.
    Ran GamingRepairTool.

    Attempted through VPN.

    Unlinked devices from account.microsoft.com and waited 24 hours.

    Removed from credential manager:
    MicrosoftAccount*
    virtualapp/didlogical
    WindowsLive*
    XblGrts* including DeviceKey
    SSO_POP*
    XboxLive

    Deleted files:
    %localappdata%\Packages\*<xbox/gamingservicerelated/cloudidentity>*\AC\TokenBroker\Cache

    Logged out of account on Edge browser, even though I've never used it.

    Updated Edge.
    Ran latest OS updates.

    Removed from registry (not always entire key, just what appears related to XBL/Cloud Identity):
    HKLM\SOFTWARE\Microsoft\IdentityCRL\NegativeCache\
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\AccountsService\Subscriptions
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\ActivityDataModel
    HKCU\SOFTWARE\Microsoft\XboxLive
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers\
    HKU\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities
    HKC\Microsoft\Edge\Profiles\Default:UID
    HKCU\SOFTWARE\Microsoft\GamingServices
    HKCU\SOFTWARE\Microsoft\IdentityCRL\KeyCache
    HKCU\SOFTWARE\Microsoft\IdentityCRL\TokenBroker\DefaultAccount
    HKCU\\SOFTWARE\Microsoft\Windows\CurrentVersion\SettingSync\<UID>>
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Store0x80070520 from Xbox Gaming Service :primaryWebAccountId
    HKCU\SOFTWARE\Microsoft\XboxLive
    HKCU\SOFTWARE\Microsoft\Xbox

    Any help would be greatly appreciated, otherwise I'll have to give up my gamepass subscription. I'm a bit of a 'power user' and have an extreme amount of settings, tweaks, modifications, etc that I have no interest in redoing just to play a damned game. (Nothing that would affect Xbox Live; It has been working for quite a long time until just recently, and I've been too busy with work to do anything other than browse the web and play games for an hour or two each night.)

    :)
     
    Sargonnas1984, Nov 18, 2023
    #1
  2. Kyo - MSFT Win User

    0x80070520 from Xbox Gaming Service

    Hi Sargonnas1984,



    Welcome to Microsoft Community.

    Thank you for the detailed information you have provided.

    The ideas you have tried cover most of the factors associated with such phenomena.

    "Everything has been fine up until a few days ago" is relatively important information.

    This means that Windows itself is not the unilateral dominant factor causing the problem.

    If your device has not installed system updates recently, you may want to consider other update events, such as driver updates, application updates.

    For VPN tools, VPN tools are used in different ways.

    The mode of the VPN can also affect the network performance of the device.

    Some tools may offer special "global" modes to control the network environment of the entire system.

    Similar questions have been raised by other customers.

    Some community members speculate that this phenomenon is related to the update cache on the system.

    error code 0x80070520 while updating apps - Microsoft Community

    If you plan to completely reset the Windows Update components, please refer to content in this link.

    How to:Reset Windows update components in Windows - Microsoft Community

    While there are other issues with game downloads under a new local account in your device environment, account profile anomalies are still a possible factor.

    0x80070520 - Microsoft Community

    Although the carrier network is not a critical factor, it is still a direction worth considering. In addition, third-party programs or services are also potential factors.

    Would you mind sharing with us your observations after performing the following steps?


    If I misunderstand your situation, feel free to correct me and share the information.



    Best Regards,

    | Microsoft Community Technical Support
  3. Bebbe J Win User

    0x80070520 from Xbox Gaming Service

    Hi Sargonnas1984,

    I have the same error code on a new system and also tried many solutions to be able to utilize my Game Pass to no avail.

    Did you solve your situation?
  4. Dog McBeard Win User

    Can't sign in on apps

    Try this thread https://answers.microsoft.com/en-us/xbox/forum/xba_wowpc/0x80070520/e9703aa0-d964-4460-ae24-648388522590
  5. ChoirAlto Win User

    Hi when am i going to receive my Xbox on Windows 10???

    I have a new computer and can't connect to my Microsoft Games through Xbox. They say everything is now running, but I still get and error when I try to put in my Microsoft sign in information, 0x80070520
  6. ChoirAlto Win User

    Hi when am i going to receive my Xbox on Windows 10???

    I have a new computer and can't connect to my Microsoft Games through Xbox. They say everything is now running, but I still get and error when I try to put in my Microsoft sign in information, 0x80070520
Thema:

0x80070520 from Xbox Gaming Service

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