09/07/2020 xbox one update

Alright so apparently Microsoft confirmed it via Eurogamer at
www.eurogamer.net/.../2014-07-09-microsoft-offers-some-xbox-360-users-usd75-rebates-for-buying-xbox-ones

Sorry for doubting

Looks like Eurogamer wrote an article confirming that it is also valid to the UK and Canada.

www.eurogamer.net/.../2014-07-09-microsoft-offers-some-xbox-360-users-usd75-rebates-for-buying-xbox-ones

Ironically that is exactly what the general support rep for Xbox told me to do.

[09/23/2020 07:49:19]A.:Hello! Thank you for contacting Xbox Support! This is JM, may I know your name please?

[09/23/2020 07:49:37]A.:Hi pleasure to meet you Dan ! How can I help you out today?

[09/23/2020 07:49:59]Customer:I need to appeal a refund request where i feel I have been treated unfairly.........

[09/23/2020 07:55:45]A.:So here's what I can suggest, I highly suggest to contact you bank to fully dispute the charged that you got. Because we Xbox Support don't have the ability here on our end to
process the refund here on our end. Also, just to give you information our refund team is the only one that is handling all the refund request. Also, I can send you an email to have a proof that you already contacted us regards to this issue.

I just wrapped up a call with my credit card company and they have already credited back the charge to my account while they wait for Microsoft to respond. The only thing they asked is that I retain the chat log the tech sent me in case they
need it. While it's good to have this worked out, I would much rather it had taken a different escalation path than this.
I know Microsoft is Microsoft so having odd customer service issues like this is par for the course. I guess lessons learned and probably will shy away from the online store purchases in the future.
Was really stoked about the new xbox coming out and was about to put my pre-order in. But this has given me some pause about that as well.

Here you go:
http://gamer.blorge.com/2011/09/07/is-battlefield-3-on-two-xbox-360-discs-a-deal-breaker/

Hi J C PRIMO,

There’s currently multiple issues involving accounts, that’s being sorted.

To check for updates: Xbox live status

Outage reported:

02/07/2020, 19:45:00

Updated:

03/07/2020, 03:14:23

Resolution: Pending