0 to 8 strikes for simply defending myself from someone who has harassed me for months.

May go on a small rant but I’m mentally drained and have to describe this whole situation, so 2 days ago I was just minding my business and my ex who has been harassing me for a very long time now randomly messaged me and then went into a verbal assault. From being racist to insulting my dead mother and just cursing me out in both text and voice messages. I respond saying I never called them this word they were accusing me of saying, that word being “****”. They kept saying I used that word and I responding saying I never once said this anywhere they’re welcomed to read our message history. So after their assault not 5 minutes later I get several notifications saying I’ve been suspended and to my surprise I went from 0 to 10 strikes even though he max is 8, and realize they mass reported messages. I went through the appeal process and my two 366 day suspensions were denied(yes not one but two I know it’s crazy). I’m aware I cursed which is against ToS but I was saying I never called them that word that they kept saying I did and there is proof their every time the word was said it was in response to them saying it. I know once an appeal is denied there is nothing a person can do, but it’s just disheartening that I’m silenced for defending myself and really hurts more that I can communicate and spend time with family I cannot see in person and they’re the ones who help with my severe mental health issues.

:)