0 download speed

Your phone!?!

Have you tried to reset your consoles network settings back to factory defaults?

Contact your Mobile Service Provider and have them verify that everything is working at their end, or if they've made any changes to their services during the past week. Have them verify the MTU as well.

Hey there WS FERNANDES!

Sorry to hear about the issue! Since this thread is older, please post a new thread detailing the issue. That way our community can provide support tailored for you!

I'm truly sorry for any frustration this may have caused. I started with the basic troubleshooting because we don't know which troubleshooting you have already tried unless you tell us. The Xbox One requires a heavier internet load than the Xbox 360 because
of the OS. Looking up your gateway, it seems there are known issues when it comes to multiple console support. You can refer to

this forum post for more information.

Since your gateway prioritizes ports to the first Xbox console that has been connected, which would be your Xbox 360 console, any Xbox console connected after will experience connection issues and even download speed issues. Let's start with unplugging both
your Xbox 360 and your Xbox One consoles from the web as well as powering both Xbox consoles off, and then power cycle your gateway. To power cycle, simply unplug power from the gateway and let it sit for 5 minutes. After the 5 minutes are up, plug in your
gateway and only connect your Xbox One to your network. Making sure your Xbox One connects before any other Xbox console is key!

Try that out and let us know if that helps so we can continue to help you get this sorted!

How exactly am I suppose to troubleshoot my problem in my network settings if every time I open them it automatically tries updating, and when it fails, I choose check my connection, and it pulls up the networking page, then before I can do anything, tries
to update all over again. What is the point of having the option to troubleshoot your network when an update fails if it won't let you even do anything??

Microsoft is about to lose me as a customer. I've had my live acount for 10 years now and never planned to buy anything paystation after a PS2. Now however considering a One is not backwards compatible, I have nothing stopping me from just going to a PS4
for next gen. Microsoft support has been a joke, whether you call 5 times, post on the forums, or chat online with them, all they do is simply go through the same troubleshooting that I have done 10 times on the website.

I am coming to support because none of that has worked for me, so if all I am going to receive in reply when nothing in the troubleshooting works is a pass off to either my isp or more of the same troubleshooting, then what is the *** point of having a support
department? My 360 has worked fine for years and when my original red ringed, it was replaced fast and without question. Now I can't even have a support agent tell me accurate information about the system they are trying to support. What a joke.

I am having the same issue in my xbox one for 3 weeks now my Internet is 60 download and 3 upload in xbox one I get 20 download and 0 upload with wired or wireless I don't know what to do anymore tried the cables the ports the ports fowarding change channel
and mtu size nothing worked. If anyone can help ? My Internet signal is fine because I did the test in Internet Explorer in xbox one and it gives me 60 download and 3 upload but anytime I do the test in xbox network test gives me 20 download and 0 upload