0/8 strikes, unable to 'keep' friends from console, and xbox.com 'add' does nothing

Hi ka kow!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.

Thank you for understanding.

Regards,

RodelioP.

Hi ka kow!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

I'm sorry to hear that you're experiencing issues with adding friends on Xbox. Based on the information you've provided, it's possible that there may be a technical issue with your account or with the Xbox Live service.



To troubleshoot this issue, I recommend trying the following steps:



1. Clear the cache on your Xbox console by holding down the power button for 10 seconds until it turns off, then unplugging it for 30 seconds before plugging it back in and turning it on again.



2. Check your Xbox Live account settings to ensure that your privacy settings are not preventing you from adding friends. You can do this by going to the Xbox Live website and signing into your account, then navigating to the Privacy & Online Safety section.



3. Try adding friends from a different device, such as a mobile phone or computer, to see if the issue is specific to your Xbox console.



If none of these steps resolve the issue, I recommend contacting Xbox customer support for further assistance. They will be able to investigate the issue and provide additional troubleshooting steps if necessary. To contact live support, please follow the guide below:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

Hope this helps!

Regards,

RodelioP.

Hey Balord -

Have you tried adding the user as a friend using Xbox.com or a smartphone app as well as the console? Are they able to add you as a friend? Make sure that everyone has their privacy settings set to allow friends as well. If you are still unable to add the
user as a friend, there is a possibility they may have blocked you.

Feel free to keep us posted.

It say my banned is infinity have done nothing got 0 strikes 0 nothing

Sk3pTiCz,

Did you add her from the One or was it from the 360/Xbox.com? I have one friend who I added on my Xbox One who does not show up on my friends list on the 360 or on Xbox.com. I'd bet that is the issue - try adding her from the Xbox website or a 360 console.