Store page not loading & "B" button unresponsive from Home Dashboard

Discus and support Store page not loading & "B" button unresponsive from Home Dashboard in XboX Insiders to solve the problem; Hi everyone, I’m reaching out to see if anyone else is experiencing a specific navigation bug today. When I start my Xbox and try to access the... Discussion in 'XboX Insiders' started by /u/International_Sugar8, Mar 28, 2026 at 7:22 PM.

  1. Store page not loading & "B" button unresponsive from Home Dashboard


    Hi everyone, I’m reaching out to see if anyone else is experiencing a specific navigation bug today. When I start my Xbox and try to access the Microsoft Store directly from the Home screen tab, the page fails to load any content and stays stuck. The main issue is that the "B" button becomes completely unresponsive while on that screen. I can't back out to the previous tab; the only way to exit is by pressing the Xbox Guide button on the controller to force a return to Home. Once I try to enter the Store again, the same thing happens. My internet connection is stable and my controller is working perfectly in every other menu and game, so it seems to be a software-specific glitch with the Store integration on the dashboard. Has anyone else run into this freeze today? Thanks for any insight!

    submitted by /u/International_Sugar8
    [link] [comments]
     
    /u/International_Sugar8, Mar 28, 2026 at 7:22 PM
    #1
  2. noid151 Win User

    Xbox One controller Randomly dissects and reconnects during gameplay.

    I have same issue, now experiencing mid session unresponsiveness with all buttons but home/logo button totally unresponsive. No disconnect message, just unresponsive. Any others?
  3. W3L5H R4R3 81T Win User

    HALO REACH wont install . . .

    iv managed to install "Reach" from Store by searching game then installing it from there but it wont do it from "dashboard/home page"
  4. FearedNightmare Win User

    Friends offline

    Could you try the following ?

    • Press the Home button so you're on the main page of the dashboard
    • Press the Menu key right next to the home button and select
      Settings
    • From the settings menu select Network and Advanced settings
    • Select Alternate MAC address and Clear
    You will now get a message saying you need to restart, just select restart
  5. GargosTheMighty Win User

    Stuck on a store item

    I'm having the same issue. I clicked on Spartan Assault and can't go back. I go to the Home screen, press my menu button and choose Quit. There are NO background instances of the Store running. I can even shut the console down and turn it back on but every
    time I relaunch the store, it loads up by default to this same stupid game's page.

    Seriously, Microsoft? How hard can it be to add a freakin' BACK BUTTON?????

    EDIT: So I went back and cycled the power on my machine and even that won't work. The store still loads this game's page. Saying GO BACK or hitting B on the controller takes me to the XBox's Home screen, not to the store's main page. This is BEYOND ridiculous.
    The store is completely broken at this point for me... even for the necessary apps I would like to download.
  6. BarryChung11 Win User

    Xbox Elite Series 2 controller

    Sadly, I have had them a few days now, they sure did wore, but for the worst, apart from A button being unresponsive, the sticky is gone but it is just plain unresponsive, and it is now affecting B button now.
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Store page not loading & "B" button unresponsive from Home Dashboard

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