Trying to add a phone number to my Microsoft account

Discus and support Trying to add a phone number to my Microsoft account in XboX Insiders to solve the problem; I loaded up an old Microsoft account that had like 30k points, I’m like omg. So I get the 25$ Xbox gift card. It says I don’t got a phone number, so it... Discussion in 'XboX Insiders' started by /u/Draketadragon, Mar 22, 2026 at 5:12 AM.

  1. Trying to add a phone number to my Microsoft account


    I loaded up an old Microsoft account that had like 30k points, I’m like omg. So I get the 25$ Xbox gift card. It says I don’t got a phone number, so it tells me to go to a center area and press “add phone number” THERE IS NO OPTION THAT SAYS THAT! IT ONLY SAYS “add email”. Please help

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    /u/Draketadragon, Mar 22, 2026 at 5:12 AM
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  2. Zahir_Ramathula Win User

    Can't add phone number

    Can you try this..

    Sign in to Manage how you sign in to Microsoft.

    2)Remove phone number in Account aliases.

    3)Add phone number to account.
  3. FernandoCarvalhoPV Win User

    Trying to add phone number to my account error

  4. David Wirsching Win User

    Can't add mobile number to profile

    Hello Grazer J, My name is David. I am an independent advisor, happy to help you today.

    I'm sorry you're having trouble adding a phone number to your Microsoft account. Here are some possible solutions you could try:

    Check the account alias: If the alias appears to be incorrect or is not recognized, you can add a new one or change the existing one.
    Add a phone number in Security Settings: Select “Add security information” and choose “A phone number.”
    Check your Internet connection: Make sure it is working correctly.
    Use a different number: If the number you're trying to add may already be in use with a different Microsoft account.
    Request another verification code: Try requesting another verification code for a few hours or even a day.

    Best regards.
  5. Hoskayra Win User

    Cant add phone number to my Microsoft Account

    Hi Ahmad , my name is Oskayra and I would be happy to help.

    Use a different browser, Sometimes problems with entering information can be browser-specific. Try using a different web browser to see if that resolves the issue.

    Check your locale, Make sure your Microsoft account's locale matches your actual location. Some issues may occur if your location settings do not match where your phone number is coming from.

    Best Regard
    Oskayra
  6. Darhyl Amizola Win User

    Xbox Rewards and Verification Code

    Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Microsoft Rewards.

    Just a gentle reminder that we are only Xbox gamers like you here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

    I have also experienced the same issue before. I removed my phone number as an alias and as a result, I can't re-add it to my account even to this day. What I did was add my other phone number which is not associated with any Microsoft accounts and that seemed to work. There could be an issue with the account, phone number, or the server.

    For us to isolate the case, try to perform these steps according to Independent Advisor Adeyemi Olayemi Samuel: https://answers.microsoft.com/en-us...an-alias/904a08da-bafa-48a0-8c74-57df877e1787

    "Kindly try to perform the following workarounds using the same phone number:

    > Sign into your Microsoft account at account.microsoft.com
    > Click on "Your info" at the top of the page, then select "Manage how you sign into Microsoft" from the left-hand menu.
    > Click on "Add email or phone number" and select "Add a phone number".
    > Enter your phone number and follow the prompts to verify it.

    If you're still having trouble adding the phone number as an alias, it could be due to the phone number you're trying to add is already associated with another Microsoft account.

    If you continue to have trouble adding a phone number as an alias, you may want to contact Microsoft support for further assistance:

    https://support.microsoft.com/en-us/contactus "

    Also, avoid VoIP phone numbers: If you were using a VoIP (Voice over Internet Protocol) phone number previously, consider switching to a traditional mobile or landline number. Sometimes, VoIP numbers may not be recognized or accepted during the verification process.

    Choose the call option: During the verification process, you have the choice between receiving a text message or a phone call for the verification code. If the text message option is not working, select the call option and enter your home phone number.

    Thank you for your kindness and understanding! Please let me know if you require further assistance.

    Best regards,
    Darhyl
Thema:

Trying to add a phone number to my Microsoft account

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