Can’t adjust my audio settings(Xbox series X) (RIG Wireless headset)

That setting isnt there because my headset is wireless and has adjustable audio options on the headset itself

Hello Bex V, My name is Khaji I am the independent advisor and I will be happy to help you today.

If the audio mixer settings on your Xbox Series X are greyed out, and you're unable to adjust the game audio volume while using your Turtle Beach Stealth 600 Gen 2 headset, here are a few steps you can try to troubleshoot the issue:

1. Ensure that your Turtle Beach headset is running the latest firmware version. Visit Turtle Beach's official website and download any available firmware updates specifically designed for your headset model. Follow the provided instructions to update the firmware.

2. Confirm that your Turtle Beach Stealth 600 Gen 2 headset is fully compatible with the Xbox Series X. While the headset may have worked fine with your previous Xbox One S, it's essential to verify its compatibility with the newer console. Check Turtle Beach's website or contact their support to confirm compatibility.

3. Perform a full power cycle of your Xbox Series X. To do this, hold down the power button on the front of the console for about 10 seconds until it fully shuts down. Afterward, unplug the power cord from the back of the console, wait for a few minutes, then reconnect the power cord and turn on the Xbox again. This can help clear any temporary software glitches.

4. On your Xbox Series X, go to the Settings menu. Navigate to "General" > "Volume & audio output." Check the audio settings and ensure that the correct audio output device (your Turtle Beach headset) is selected. Make any necessary adjustments to the audio settings, such as enabling or disabling features like Windows Sonic or Dolby Atmos.

5. In the Xbox settings, go to "General" > "Volume & audio output" > "Headset audio." From there, select "Reset headset audio options" to reset the audio settings specific to your headset. This can help resolve any conflicting settings that may be causing the issue.

6. If you're using a wireless Xbox controller with your headset, make sure it has the latest firmware version. Connect the controller to your Xbox Series X using a USB cable and follow the on-screen prompts to update the controller's firmware.

7. If possible, test your Xbox Series X with a different headset to see if the issue persists. This can help determine if the problem lies with the headset or the console itself. If the audio mixer settings work fine with another headset, it suggests an issue with your Turtle Beach headset.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Hi Savannah,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues Xbox wireless headset. First, please make sure that you disconnect it from other device such as your phone or PC. If you’re experiencing audio issues where you can’t hear or others can’t hear you, first check the headset’s volume, balance, and mute settings:

1. The headset volume is controlled by turning the dial on the outside of the right earcup. Be sure the headset volume isn’t turned all the way down.

2. The dial on the outside of the left earcup adjusts the audio balance between game and chat audio. Be sure the dial isn’t rotated completely in one direction, as this will effectively mute either game or chat audio.

3. Be sure your headset mic isn’t muted (when muted, the light at the end of the mic will switch off). The headset’s mute button is located on the back end of the mic attachment, on the bottom of the left earcup.

If none of these settings is causing the audio issue, check the headset settings in the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories.

Regards,

Alvaro

Hello Oxfaction,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you are having trouble with streaming on Twitch with your Xbox X. There are a few possible reasons why your mic is not working properly. Here are some steps you can try to fix the issue:



- Make sure your headset is compatible with Xbox X and Twitch app.

- Check your audio settings on your Xbox X and make sure your mic is enabled and the volume is adjusted. You can do this by going to Settings > Devices & connections > Accessories > Xbox Wireless Controller > Volume.

- Check your audio settings on your Twitch app and make sure your mic is enabled and the volume is adjusted. You can do this by going to Settings > Audio > Microphone.

- Try unplugging and plugging back your headset or using a different headset to see if the problem persists.

- Restart your Xbox X and your Twitch app and try streaming again.

Please see:

Using Twitch to Stream - Microsoft Community

Streaming from your Xbox Series X or S on Twitch | Twitch Creator Camp



If none of these steps work, you need to speak with our live support team for further assistance.

Hi there! This is Virginia O.

I understand that you are experiencing crashing out audio on the Xbox Series X.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please verify headset connection by making sure that the headset is securely plugged into the controller or console. Check for any loose connections or debris in the headset jack.

And then update both the controller and the console's firmware to the latest versions. Go to Settings > Devices & connections > Accessories, select your controller, and update it.

Next is to adjust audio settings. To do this, check headset volume. Make sure that the headset volume is not muted or turned down in the Xbox settings. Kindly adjust chat mixer, ensure that the chat mixer settings are balanced between game audio and chat.

Test a different audio output formats like Stereo Uncompressed, Windows Sonic, or Dolby Atmos.

Then ensure that the controller is connected to the console via cable, as wireless connections can be affected by interference. Kindly move the console or controller to a different location to see if it resolves the issue.

After performing the troubleshooting steps, power cycle the Xbox by holding down the Xbox button on the console for 10 seconds until it turns off, then unplug the power cord for 10 seconds, plug it back in, and turn the console back on. Please test it out if the cracking/cutting out audio is fix.

Thank you for your cooperation.