Controller and headset disconnect

Discus and support Controller and headset disconnect in XboX Insiders to solve the problem; I have an Xbox series X, a basic white controller and a Hyper X cloud X wireless headset. From time to time whatever game I’m on starts getting... Discussion in 'XboX Insiders' started by /u/Worried_Crow7537, Jan 25, 2026 at 2:42 AM.

  1. /u/Worried_Crow7537
    /u/Worried_Crow7537 Guest

    Controller and headset disconnect


    I have an Xbox series X, a basic white controller and a Hyper X cloud X wireless headset. From time to time whatever game I’m on starts getting extremely laggy and the audio very glitchy, and then both my controller and headset disconnect simultaneously and won’t reconnect without a full system restart. I saw a similar post about this around 5 years ago and wanted to know if there was a fix to this found in that time. Any recommendations would help.

    submitted by /u/Worried_Crow7537
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    /u/Worried_Crow7537, Jan 25, 2026 at 2:42 AM
    #1
  2. loneeXwolf Win User

    XBOX ONE S losing controller signal mid game

    Controller disconnects without headset involved as well.
  3. KALEEF Win User

    anyone help me my wireless headset is stuck on port 2 and wont sync to port 1

    Turn off and disconnect all controllers from the Xbox 360 and disconnect the wireless headsets from the controllers.

    Connect the wireless headset to the Xbox 360 using the USB cable. Turn on the wireless headset.

    Sync the headset to quadrant 1 by pressing the "Connect" button on the on the Xbox 360. Then press the "Connect" button on the wireless headset for two seconds. Do not continue to press the "Connect" button on the wireless headset, as this will change the
    quadrant to which it is connected. If the headset now works without the controllers attached, the problem must be with one of your controllers. If the headset still does not work, then the problem is with the headset.
  4. OCRyzen Win User

    Bluetooth Problems

    If it's on a seperate Quadrant, than yes, it will stay on.. But, if it is assigned to a specific controller quadrant, than it will turn off or lose sync with the controller..

    Plus, if you insert a wired headset to a controller, that has a assigned wireless headset, the wireless headset disconnects...
  5. MCnDaHouse Win User

    xbox one controller disconnects when mic/ stereo adapter plugs in.

    I'm having the same problem using the chat headset that came with it. I was playing Advanced Warfare and the controller disconnected. Would not turn back on even with new batteries. Finally disconnected headset and it came on. Tried plugging in via usb.
    Works without headset. As soon as I plug the headset the controller turns off and will not turn back on. Have tried resetting xbox one, unplugging it and updated the firmware in the controller. None of it fixed the problem.
  6. El Mago tv Win User

    controller audio problem

    • Disconnect the headset or unplug the headset cable from the bottom of the controller, and then reconnect it firmly to the controller (in the expansion port for a headset or the 3.5-mm port for a 3.5-mm chat headset).
    • Make sure the headset is not muted. To do this, check the mute button on the headset controls. (For a headset, the mute button is on the left side of the connector that is plugged into the expansion port of the controller. For a 3.5-mm chat headset, the
      mute button is a slider button on the front of the audio controls that are in the middle of the headset cable.)
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Controller and headset disconnect

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