Really bad experience with gaming copilot beta.

Noting that a more accurate flair would have been: app issue.

I'm not sure if anyone cares or if this is the right place to share, but the beta in the xbox app doesn't even have an option to report or share the copilot conversion. Not Honestly, I wish it weren't there so I would have been forced to use chat gpt and I could have back an hour of my day. Here is the summary and transcript that copilot generated:

I asked if Call of Duty: Black Ops (COD 7) was available on Xbox Cloud Gaming. The assistant told me yes, and when I asked again to confirm, it repeated that it was available. Later, I discovered that the game is not actually available on cloud, as shown by the “Launch on Xbox+” button in the app (which means console-only). When I pointed this out, the assistant admitted the mistake and apologized.

Additionally, when I was setting up cloud gaming on my phone, the assistant did not tell me that I needed to unpair my controller from my Xbox before pairing it to my phone via Bluetooth. That’s a key step that would’ve saved time and confusion.

Finally, I found that there is no easy or obvious way to report or share the full conversation within the Xbox app. I had to ask how to do it, and even then, there wasn’t a built-in option to flag or send the full chat for review.

I’m reporting this because:

I was given incorrect information multiple times, even after asking for confirmation.

The assistant left out a critical step in the controller setup process.

There’s no clear way to report or share the full conversation, which makes it harder to provide accurate feedback.

These issues caused confusion and slowed down my setup experience.

User: How do I set up cloud gaming on my phone

Copilot: [Explained steps for setting up Xbox Cloud Gaming on mobile]

User: Is there a separate Xbox Game Pass app from the app I am using now?

Copilot: Yes, there is a separate app for Xbox Game Pass

User: I see, why not combine them into 1 app?

Copilot: [Explained reasons for separate apps: focus, performance, platform limitations]

User: Hello???

Copilot: [Apologized for delay and offered help launching a game]

User: What is the name of the app in the Google Play Store

Copilot: Xbox Game Pass

User: Are you sure that the two apps aren't merged?

Copilot: Yes, they are now merged into one app

User: Why were you telling me there is a separate app

Copilot: [Acknowledged mistake and explained the info was outdated]

User: Yes

Copilot: [Explained how to launch cloud gaming from the updated Xbox app]

User: Is COD 7 on the cloud?

Copilot: Yes, Call of Duty: Black Ops is available on cloud

User: Are you sure that the cloud icon should appear in the app?

Copilot: Yes, games available on cloud will show a cloud icon

User: I see the game title call of duty, under that is a green button that says launch on xbox+

Copilot: That means the game is not available on cloud

User: I thought you said it was on the cloud

Copilot: [Apologized and admitted the earlier answer was incorrect]

User: In our other conversation, I asked you if it is available on cloud gaming, and you said yes. I asked you a second time if you were sure, and you said yes...

Copilot: [Acknowledged the repeated mistake and apologized again]

User: Remind me, how can I easily report all of the issues? Is there a way to report or flag this conversation?

Copilot: [Explained how to report or give feedback in the Xbox app or Game Bar]

User: How can I share the actual conversation

Copilot: [Suggested screenshots, copy-paste, or summarizing for feedback]

User: Yes please

Copilot: [Provided a written summary of the issues for feedback]

User: Please include the part about not telling me that I have to unpair the controller from an Xbox to pair it to my phone

Copilot: [Updated the summary to include the missing controller pairing step]

User: Please include how there is not an easy way to report the conversation in app

Copilot: [Added that to the summary as well]

User: Are you able to include a transcript of the conversation without any links or special characters that I can easily copy paste

Copilot: [You’re reading it now!]

submitted by /u/tiddertrahi
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