Guys i need help about my controller

Hello, Nor_711. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

However, I find it appropriate to ask some questions:

— Where are you from? Just your country.

— Does your physical location, Microsoft account region, and payment method the same?

These questions are asked because in order to purchase a content in a specific marketplace and despite being physically located in that country, you need to use a payment method billed and issued in the same country.

For example, if your Microsoft account region is the US, to purchase in the US marketplace you need a card from a bank in the US.

Please be aware that cards from other countries, even with international use enabled, will not be accepted.

So, the message you see about changing the store region appears because: (based on the previous example)
A. The card used is not from the US.
B. Your Microsoft account region is not set in the US.
C. You're not physically located in the US.

Furthermore, please refrain from sharing personal information, including email addresses, gamertags, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I'll look forward to hearing from you.

Kind regards,

Arturo.

Hi Tyron, my name is Oskayra, it is my pleasure to answer your question.

I have experience with that error the PowerA Advantage driver you received needs an update and the paddles will not work until the update is done.

To update the driver, follow the steps below:

1) Connect the driver to the PC using a USB cable.

2) Open the PowerA HQ application.

3) Click the "Update Driver" button.

4) Follow the on-screen instructions to complete the update.

5) Once the update is complete, the paddles should work properly.

Here are some additional tips for updating the controller:

1) Make sure the controller is connected to a USB 2.0 or 3.0 port.

2) If the update does not start automatically, click the "Update Driver" button again.

3) If the update fails, try restarting the PC and the controller.

If you have followed these steps and the paddles still do not work, you can contact PowerA technical support.

Here is a direct link to PowerA's technical support page:

https://www.powera.com/support/
Note: This is a non-Microsoft web site. The page appears to provide accurate and secure information. Beware of advertisements on the page that may advertise products often classified as PUPs (potentially unwanted products). Thoroughly research any product advertised on the site before deciding to download and install it.

Keep in mind that in this public forum we are just gamers like you trying to guide and help other gamers. We are not Microsoft employees.

I appreciate your understanding and I hope the problem will be solved soon, I wish you good luck and have a nice day.

Regards, Oskayra

I am not angry I am just disappointed in you guys. I just need my controller to work so I can play my game can you please help me?

I'm sorry guys, your responses may be correct but I entirely forgot to mention that I am playing on PC. I'm connecting my controller via bluetooth if that helps either. Although in the Xbox Accessories app even if the controller is plugged in there is
no status about battery.

• Hello guys,so i recently bought a charging station for my controller and i was afraid that if I overcharge it that the controller would break or explode.Will it break if i overcharge it?

Hello there I would say that you don’t need to worry about overcharging mainly everything these days have things built in so they cannot take in any more charge

this will not break or explode your controller

there are safety things in place to make sure these things don’t happen

I hope this information was helpful