Xbox reward points redemption not currently working

Discus and support Xbox reward points redemption not currently working in XboX Insiders to solve the problem; I have more than enough reward points and am trying to cash in 1,500 reward points for a Candy Crush gift card, but the ID is not being displayed, so I... Discussion in 'XboX Insiders' started by /u/Puzzleheaded-Dot4000, Dec 7, 2025 at 1:12 PM.

  1. /u/Puzzleheaded-Dot4000
    /u/Puzzleheaded-Dot4000 Guest

    Xbox reward points redemption not currently working


    I have more than enough reward points and am trying to cash in 1,500 reward points for a Candy Crush gift card, but the ID is not being displayed, so I am currently unable to redeem the points. Is there a known issue with reward points?

    submitted by /u/Puzzleheaded-Dot4000
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    /u/Puzzleheaded-Dot4000, Dec 7, 2025 at 1:12 PM
    #1
  2. Smwutches Win User

    Xbox Live Rewards amount not correct

    Those are Microsoft Rewards points, not Xbox Rewards credits. For help with the Microsoft Rewards program, you would need to contact their customer support via their redemption page.
  3. Smwutches Win User

    Reward Points convert to MS currency.

    With Microsoft Rewards points you just go to their redemption page and redeem the points for either an Xbox gift card or a Live card (it's not possible to purchase gold using currency from gift cards through Xbox) and a code will be emailed to you. If you
    need further assistance, you would need to contact customer support for the Microsoft Rewards program via their redemption page. They are not the same as the Xbox Rewards program.
  4. Smwutches Win User

    I didn't get my reward points.

    There are currently no Xbox Rewards offers to receive 6,000 credits for that game. If this is for the Microsoft Rewards program, you would need to contact their customer support via their redemption page. The two programs are separate.
  5. Smwutches Win User

    far cry 5 6000 points

    There are currently no offers to receive 6,000 credits for that game. If that is a Microsoft Rewards offer, you would need to contact their customer support via their redemption page for assistance. The Xbox Rewards program is not the same.
  6. stevang(2) Win User

    Has anything changed to Microsoft Points Codes? Are they still working?

    Hello. has now switched to microsoft rewards program. I don't know if they've converted the points or if they keep working
    No. Microsoft Points was a prepaid card system and could later (after points had been discontinued) be redeemed for 0,012EUR a point.

    800 Points was converted on redemption to 9,60EUR, 2100 Points to 25,20EUR, 4200 to 50,40EUR

    Please no reward program answers! Reward Points have nothing to do with my problem. Thank you.
Thema:

Xbox reward points redemption not currently working

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