I want my 25$ I wrote the code correctly

The Frustration of Xbox Customer Support

I’ve been with Xbox for years. Through every console generation, every update, and every subscription renewal, I’ve stuck with this company because I believed in what they stood for: gaming, connection, and community. But after years of loyalty, I’ve come to realize something deeply disappointing — Xbox customer support is absolutely terrible.

I waited three hours in the support queue today. Three. Whole. Hours. And for the last hour, I was sitting at “Position 1” — the top of the list — just staring at my screen while nothing happened. Nobody reached out. Nobody helped. It’s like their “support” team is made of ghosts who clock in and do nothing. How can a billion-dollar company fail this badly at basic communication with their customers?

All of this started because I bought an Xbox gift card — a simple, everyday purchase. It was activated, I have the receipt, everything checks out. But when I tried to redeem it, it didn’t work. I figured it would be a quick fix. Turns out, I was wrong. Xbox support didn’t lift a finger to help me. They’re supposed to solve problems like this, yet they left me hanging for hours, as if my time doesn’t matter.

It’s beyond frustrating — it’s disrespectful. For a company as large and influential as Xbox, there’s no excuse for customer service this bad. People spend their hard-earned money on Xbox products because they trust the brand, but when something goes wrong, that trust completely breaks down. They need to seriously check on their support system and the people running it, because from the looks of it, nobody there is doing their job.

I shouldn’t have to beg a company I’ve supported for years just to get basic help. Xbox needs to remember that their success comes from the players — the ones who buy their consoles, their games, their gift cards. Without us, there is no Xbox.

Until they fix their broken support system and start treating their customers like they actually matter, this company doesn’t deserve the loyalty it once had. Xbox, do better.

submitted by /u/Flat-Midnight-3618
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