no idea if this could be caused by being in the program but gift card redemption isn't working

Discus and support no idea if this could be caused by being in the program but gift card redemption isn't working in XboX Insiders to solve the problem; gift card was received a few days ago by a friend, said that there was $150 on it, and every time I try to redeem it there's a "code not found"... Discussion in 'XboX Insiders' started by /u/dark_insight_7967, Aug 3, 2025.

  1. /u/dark_insight_7967
    /u/dark_insight_7967 Guest

    no idea if this could be caused by being in the program but gift card redemption isn't working


    gift card was received a few days ago by a friend, said that there was $150 on it, and every time I try to redeem it there's a "code not found" message. before anyone asks, yes, I did make sure that there are no mistakes in me entering the code. tried it 3-4 times on my xbox and twice on my phone. any help would be amazing.

    submitted by /u/dark_insight_7967
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    /u/dark_insight_7967, Aug 3, 2025
    #1
  2. cbander0918 Win User

    on xbox live rewards page

    Microsoft Rewards is the new program. Perhaps try going to that page and seeing if that works? It should be allowable under a generic "Xbox Gift Card" redemption card. Once you select that you should be able to select for what amount you would like the gift
    card.
  3. Samuel Swartout Win User

    Gift cards on Microsoft rewards not showing

    So it's not the redemption that isn't working, when I go to say redeem my points the 3$ gift card is no longer an option to select I only have the 1.25 gift card to choose when I want to redeem points
  4. Smwutches Win User

    Reward Points convert to MS currency.

    With Microsoft Rewards points you just go to their redemption page and redeem the points for either an Xbox gift card or a Live card (it's not possible to purchase gold using currency from gift cards through Xbox) and a code will be emailed to you. If you
    need further assistance, you would need to contact customer support for the Microsoft Rewards program via their redemption page. They are not the same as the Xbox Rewards program.
  5. Smwutches Win User

    Rewards Points to change Gamertag?

    For help with the Microsoft Rewards program, you would need to contact their customer support via their redemption page. Rewards points can only be used to redeem gift cards through the Rewards program, not to be used to make purchases on Live. You would
    need to save up enough to redeem an Xbox gift card and then use the money from that gift card.
  6. Smwutches Win User

    $1000 xbox gift card draw time

    The Xbox Rewards program does not have a gift card drawing. If this is for the Microsoft Rewards program, you would need to contact their customer support via their redemption page for assistance.
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no idea if this could be caused by being in the program but gift card redemption isn't working

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