It won't let me log in to roblox on xbox

I DON'T EVEN KNOW I'M TRYING TO PLAY ROBLOX BUT IT WON'T LET ME FOR SAME REASON.

This didn’t help at all. I’m on my Xbox, & it won’t let me log into my roblox app. Nothing you said above works. I got a Verizon redeem code & can’t sign into Roblox.com or the roblox app. So been searching everywhere to enter in the code in Roblox on my Xbox & there isn’t a place to do it on my console. This is total bs

yes i'm aware its probably the child settings but i see absolutely no restrictions on her account, and when i try changing it to an adult account it says the service is down

the full error is 'An Error Occurred, The accounts could not be linked. Please review your Xbox age settings, Error Code: 914'

its her Roblox account which she uses on her phone, when trying to log in on the Xbox, it simply won't let her.. the account logs in fine on the phone so its definitely on Xbox's side not Roblox's side

thanks

Alrighty, Cristian! I appreciate your time with me today.

Hi ELRSPR10N. My name is Kyle and I'm an independent advisor.

Can you describe this problem in more detail, please?

What happens when you try to log into Minecraft?

Are you receiving any error messages or error codes? If so, please provide them.

Did you try any troubleshooting steps before contacting us?