I can't access my old Minecraft account – new account created instead

Discus and support I can't access my old Minecraft account – new account created instead in XBoX Accessibility to solve the problem; Hi, I originally had a Mojang account for Minecraft that was successfully migrated to a Microsoft account some time ago. I used to log in using my... Discussion in 'XBoX Accessibility' started by Bernat Vazquez Montoriol, Jul 11, 2025 at 8:43 AM.

  1. I can't access my old Minecraft account – new account created instead


    Hi,

    I originally had a Mojang account for Minecraft that was successfully migrated to a Microsoft account some time ago. I used to log in using my Microsoft credentials and could access everything normally.

    Now, when I try to log in with the same Microsoft account, instead of getting access to my existing Minecraft profile, it creates a brand new account. I didn’t intend to create a new one, I was just trying to sign in to the original.

    I’ve contacted Mojang and Microsoft support, but I keep getting sent in circles. I also tried the Microsoft account recovery form, but it didn’t help.

    I have my original username, purchase proof, and all relevant details.
    I still have access to the account because my PC Launcher logs me in by default, but I have noticed that my username has been changed and I have been banned from a Minecraft server due to "Suspicious activity detected" while I wasn't doing anything.
    My theory is that someone or something has gotten into my Mojang account and changed the mail linked to it.

    Has anyone run into this before? Any ideas how I can recover the original profile?

    EDIT: I’ve now discovered that the Microsoft account originally linked to my Minecraft profile has been completely taken over. When I try to sign in with the same email I used before, it no longer connects to my old account. Instead, it creates a new blank one. I’ve also seen that the account tied to my Minecraft data now belongs to a different Outlook address, and the recovery email has been changed to an address that’s not mine.

    :)
     
    Bernat Vazquez Montoriol, Jul 11, 2025 at 8:43 AM
    #1
  2. KhajiBower34 Win User

    Account

    Hello Walker R, I am an independent advisor and I will be happy to help you today. My name is Khaji

    If you purchased an Xbox and entering your email created a completely new account instead of accessing your old account, an error may have occurred during the setup process. There are a few possible explanations for this:

    You may have entered a slightly different email than your old account, leading to the creation of a new account instead of accessing the existing one. Make sure you correctly enter the email associated with your old account when setting up your new Xbox.

    Previous account unlinked If your previous account was linked to a different Xbox console and there was no proper process to unlink it, it is possible that the new Xbox created a new account instead of accessing the old one. In this case, you should try contacting Xbox support to help you resolve the issue and regain access to your old account.

    Account setup on Xbox During the initial setup of your Xbox, you may have selected the option to create a new account instead of accessing an existing one. This may have happened if the option to sign in with an existing account was skipped or not selected. If this is the case, you can try adjusting your account settings on your Xbox to access your old account or link it correctly.

    In any case, I would recommend that you contact Xbox support for personalized assistance and resolve the issue properly.

    Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.
  3. The Lone Bro Win User

    Minecraft PC "chat disabled by account settings. cannot send message"

    I created a new account, verified that all of the privacy settings were correct, and signed into minecraft with that account, which is under the name "". however, a new issue arises. with that account, i only have access to the demo version of minecraft, and cannot log onto a multiplayer server to test the chat feature as a result. is there a way for me to transfer my old mojang character over to a new microsoft account?
  4. LeonidJovanovski Win User

    My Minecraft account got hacked? It got turned into unidentified email account. Please help!

    Well, I don't need to change my gamertag for my new (accidentally) created account. I just need to log back into my old xbox account.

    And if I try to use my old gamertag, it says that it's already used. Trying to add a # makes it say that I need to have 12 characters or less.

    My email doesn't access 2 accounts, it only accesses the new one and I can't log back into my old one.
  5. Kikabea100 Win User

    My migrated Minecraft account was hacked and I am unable to access it

    so there is no way I can't access my migrated minecraft account (I don't remember the email that was created when the account was migrated, only the original email used for the creation of the minecraft account)?
  6. KindGryphon Win User

    Unlink minecraft account

    I lost my old email and can’t unlink my minecraft ps5 account because I don’t have access to it
    Unfortunately theres nothing that can be done about that because Sony only lets you link a single Microsoft account to your PSN for Minecraft.

    Even if you could unlink the old Microsoft account, Sony wont let you link a different one.

    The only option is to create a brand new PSN account and link a new Microsoft account to that.
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I can't access my old Minecraft account – new account created instead

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