Xbox cloud gaming wouldn't let me sign in.

JaredLa · Jul 6, 2025 at 5:42 PM

I'm using a fire stick to play on Xbox cloud. I bought a 3 month ultimate, the first month I used it it was fine but last week it automatically disconnected my account I tried connecting back but it only says "Couldn't sign you in" I tried signing in on the website and it works so I thought the problem was on your side so I just let it wait thinking the next day it will work. It's been a week and I still couldn't log in.

[Moderator edit: Moved from Microsoft Teams / Unknown/other / Sign up and sign in]

:)

Nathan Roberts (SN)

Hey there, JaredLa

Please can you make sure your Amazon Fire Stick is up to date?

There is a support article that shows you how to set up cloud gaming on a Fire Stick here: Set up cloud gaming on Amazon Fire TV Stick | Xbox Support

Thanks,

Nathan

Belen T.C.

Hello Jsiets,

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for understanding.

Sincerely,

Microsoft Community Moderator

Belen T.C.

Hello Jsiets,

Thank you for responding and I appreciate you doing the steps. May I know if you have the same issue when accessing Cloud Gaming on another device like PC or Laptop? If yes, this could be an issue with your Xbox Account however if the issue only persists on your mobile phone, we highly suggest updating your iOS device to the latest version.

I hope that helps.

Sincerely,

Microsoft Community Moderator

jsiets

I did all this and it still won’t let me in. I sign in and it will bring me back to the sign in screen

Zapfam1234

I tried all of this and when I press sign in it has me put in my email which I do my password which I do and then I press continue and it brings me back to the sign in screen

Xbox cloud gaming wouldn't let me sign in.