So I put in my password again and again and it keeps saying something went wrong please try...

Hello, Someone 805

Thank you for your feedback. Error code 0x80190001 typically indicates an issue connecting to Xbox Live services, which may be related to your network connection, Xbox service status, or your account information.

Here are some troubleshooting steps:

1. Check the Xbox Live service status:

Sometimes the Xbox service itself may be experiencing an outage. You can visit the Xbox Status page (or search for “Xbox Service Status”) to see if there are any known issues. If the service is down, you may need to wait for Microsoft to resolve the issue.

2. Restart your Xbox console:

Hold down the power button on the front of the Xbox console for about 10 seconds until the console completely shuts down.

Unplug the power cord and wait a few minutes.

Plug the power cord back in and restart the Xbox. This can clear temporary glitches.

Restart your router/modem:

Unplug the power cords from your router and modem.

Wait approximately 30 seconds.

Plug the modem's power cord back in first and wait for all indicator lights to return to normal.

Then plug the router's power cord back in and wait for all indicator lights to return to normal.

This will refresh your network connection.



3. Verify your Microsoft account password:

Try accessing account.microsoft.com on your computer or phone and log in using the same email address and password you use on your Xbox.

If you cannot log in here either, or need to reset your password, follow the prompts. Ensure your password is correct and has not been changed.



4. Clear persistent storage :

For Xbox One/Series X|S: Go to “Settings” > “Devices & Connections” > “Blu-ray” > “Persistent Storage,” then select “Clear Persistent Storage.” This is typically used to resolve media playback issues, but can sometimes help with login issues as well.



If the issue persists after trying all the above steps, you may need to contact Xbox Support for further assistance. They can conduct a more thorough investigation of your account or connection issues.

Xbox Support

I look forward to your feedback.

Best regards,

Kai Ho | Microsoft Community Support Specialist

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