A problem to enter in my Xbox account (too many requests)

Hi, my name is , I'm a member of the Xbox community like you. I understand your problem, don't worry I'm here to help you.

Since you have attempted to log in several times in a short period of time, try waiting a few hours and see if the problem persists.

If it persists, try logging in using a different sign-in method. After entering your email address, click on "Use your face, fingerprint, PIN, or security key".

If you don't have any of these options, click Cancel and select "Other ways to sign in".

I appreciate your patience, if you have more questions feel free to ask.

Hello thankyou for responding! When I turn on my xbox series x and try to sign into my account using a password entered with an offical xbox controller. after a minute or so I get the following message.

Something went wrong!

THIS APP MADE TOO MANY REQUESTS.

0x80860010

8aaa012b-956b-0005-404e-aa8a695db01

Thank you!

Does it say anything on this website for suspensions?
https://enforcement.xbox.com/Enforcement/ShowEnforcements

If not, your account may be getting locked for security reasons as someone may be trying to hijack it or you're just entering in your password wrong too many times or requesting a 2 step verification code too many times.

I would have a chat with Xbox support (or call them) if your account doesn't have any enforcement actions on it (first link):

http://support.xbox.com/contact-us

Hi Osvaldo,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues logging in to your Microsoft account. This may be due to a network issue at the time the login request is sent.

Please try to "Sign out everywhere" your Microsoft account. Try to use a different device such as your smartphone and disconnect from your current Wi-Fi and use your mobile data during this process:

Sign in to your Advanced security options on your Microsoft account security dashboard.

https://go.microsoft.com/fwlink/?linkid=2253707

Scroll down to Sign out everywhere and select Sign out.

Once done, give it few minutes to update across all Microsoft servers before trying again.

Note: Sign out may take up to 24 hours.

Regards,

Alvaro

Hi Lauren,

Some questions:

1. Where exactly are you trying to sign in - an Xbox console, or the Xbox website or app on another device (smartphone, tablet, PC)? Do you have 2FA/2SV enabled on your account?
   
2. Are there any specific error codes with the error message?
   
3. Are you able to successfully sign in to another Xbox account/profile on the same device?
   
4. Have you tried a different network? If you're connected to a WiFi network, try 4G/5G mobile data (as a hotspot if you're not signing in on a smartphone).