How do I speak to a real microsoft person?(Open a microsoft ticket)

Discus and support How do I speak to a real microsoft person?(Open a microsoft ticket) in XBoX Accessibility to solve the problem; I just made an microsoft account with an email address I already made a microsoft account with. I baught minecraft java and had an xbox account linked... Discussion in 'XBoX Accessibility' started by Wilhelmus van zyl, Jul 4, 2025 at 1:23 AM.

  1. How do I speak to a real microsoft person?(Open a microsoft ticket)


    I just made an microsoft account with an email address I already made a microsoft account with. I baught minecraft java and had an xbox account linked with this account. However now Iam unable to acces these things as each times it asks to email a code to a email I do not have or it signs me into the newly made account with the same email address. I have been struggeling for days now. I just want to play some minecraft. I dont know what to do as microsoft support has been a nightmare with all the AI and Self help articles that does nothing to solve my problem.I just want to talk with a human that can help.

    :)
     
    Wilhelmus van zyl, Jul 4, 2025 at 1:23 AM
    #1
  2. DeniqL Win User

    How do I actually speak to a real person concerning a microsoft account?

    Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

    Can you try this workaround:

    Choose the chat with gamer option and then ask to be redirected to support.

    [​IMG]
  3. sean wain Win User

    How do i speak to a real person at support?

    Thanks for reply, stupidly i pressed on code, only then i realised game wansnt compatible. Thank you
  4. kyle_m4496 Win User

    How do i speak to a real person at support?

    Hi Sean. If the code is game is unredeemed you should be able to get a refund for it online.

    You must request a refund for an unredeemed code within 14 days of making the purchase. If the code has been redeemed, it will not be possible to process a refund, even if it's within 14 days of purchase.

    To do this, go to your order history page, find the item, and select Refund information: https://account.microsoft.com/billing/orders/

    https://support.xbox.com/help/subscriptions-billing/buy-games-apps/gifting-digital-xbox-game-help
  5. Smwutches Win User

    how do i actually speak to a real person

    As mentioned in your original thread, you would need to go to http://enforcement.xbox.com to see about submitting a case review. The enforcement team are the only ones who handle bans and that is the only way to contact them.
  6. Cathy King Win User

    Virtual agent can’t connect me - how can I get a callback?

    Can someone just help me speak to a real person at Microsoft?
Thema:

How do I speak to a real microsoft person?(Open a microsoft ticket)

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