I need help! When I try to play a game on Roblox, it says “to do this change a setting”....

Hello Rhiannon L, I am an independent advisor and I will be happy to help you today. My name is Khaji

I understand that you are having problems with the cross-platform gaming function in Roblox, but don't worry, let's try to solve it with a few steps that I will leave you below.

Roblox Settings: Make sure you have correctly followed the steps to disable cross-platform play in Roblox. Go to your settings page by clicking the “More” icon in the upper right corner. Click “Settings.” Under “PlayStation Network Settings,” click “Cross-Platform Play.” Disabling cross-platform play should prevent you from playing with friends and other Roblox users on different platforms where Roblox is available

Server Issue: It could be a Roblox server issue that is causing this issue. You could try contacting Roblox support for more help

Game Issue: Some games on Roblox may not support disabling cross-platform play. In this case, you could try playing another game to see if the problem persists.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

We're installed Roblox on Xbox one from the games. It installed properly but when trying to play we get the following errors:

- To do this, change a setting

You are unable to see content other people make because of how your account is set up. This can be changed in your privacy & online safety settings on Xbox.com

- We then hit "Close" and get the following error:

- Unable to Join

The ROBLOX game you are trying to join is currently not available. Error Code: 103

- We don't know how to fix the error and to make the game work. Thank you in advance for your help.

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

First, check that you've successfully added your child to a family group on this website

https://account.microsoft.com/family/home

Then, sign in with your adult account here:

https://account.xbox.com/Settings

You'll see your child's account there, select it and in the "Xbox Series X|S and Windows 10 devices Online Safety" section, set all features related to multiplayer, communication and friendship to "Allow".

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

I'm sorry to hear that you're still having issues.

Make sure that the changes you made have been saved, you can also test by setting everything in the "Xbox Series X|S and Windows 10 devices Online Safety" section to allow.

I have done this and allowed everything and it still won't work. It says 'you cannot see content other people make because of how your account is set up'. How can I change this?