Lost access to my Xbox One account.

Discus and support Lost access to my Xbox One account. in XBoX Accessibility to solve the problem; I have a problem signing in to my Xbox One because I don't have the password or any access to the email. The phone number is not working either since I... Discussion in 'XBoX Accessibility' started by Andrzej Mioduszewski, Jul 2, 2025 at 1:23 AM.

  1. Lost access to my Xbox One account.


    I have a problem signing in to my Xbox One because I don't have the password or any access to the email. The phone number is not working either since I forgot to change/add it. Even if I can get just the game files into another account (Minecraft worlds, etc.) that would still be great.

    :)
     
    Andrzej Mioduszewski, Jul 2, 2025 at 1:23 AM
    #1
  2. IGYQ Win User

    Lost access to my Xbox One account.

    Andrzej,

    Without having the required email ID, phone number, or password, recovering one's Xbox account is very complicated. Once again, Microsoft won’t transfer purchased content or game saves (Minecraft worlds) to a new account.

    You can complete the form below.

    Step 1: Try Microsoft Account Recovery

    Even if you don’t have access to the email/phone:

    a. Go to the Account Recovery Form:

    - https://account.live.com/acsr

    b. Enter the Xbox account’s email or gamertag (if you don’t remember the full

    email, try to guess based on past emails)

    c. Enter a contact email you do have access to (they'll send updates here)

    d. Fill out as much detail as possible:

    - Gamertag

    - Xbox console serial number (from Settings or back of console)

    - Approximate date the account was created

    - Games purchased, subscriptions used

    - Last passwords you remember

    Microsoft uses this info to verify ownership without needing email/phone access.

    Hope this helps

    Regards,

    iggy
  3. HerbalScotsman Win User

    Lost Access To One Of My Accounts

    Thank you Everyone, I have sorted everything out.

    Thank you again :D
  4. Fyer Win User

    Lost Access To One Of My Accounts

    Calling support will be your only option if you do not have the email.
    support.xbox.com/.../contact-us
    They will find out how to deal with it by asking you some security questions about the account,
  5. xTye Win User

    Lost Access To One Of My Accounts

    Have you tried calling into customer support? They can help you have it turned off. 1-800-4MY-XBOX.
  6. ngocphi Win User

    Locked out of old account, how can I transfer game saves to a new profile?

    You can't

    If you lost access to your account you have to call support or fill out the lost access to my account form at accounts.Microsoft.com
Thema:

Lost access to my Xbox One account.

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