Hi someone has hacked my Microsoft account and changed my password and recovery email how...

Hello this is Virginia O.

I understand that you want to recover a hacked account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

Thanks for the reply but i already reset my password through this. My problem is i am unable to change the recovery email that Hacker changed earlier. He still access my account as he got his email set as recovery email on my account.

Hi Eulalie. My name is Kyle and I'm an independent advisor. Note that this is a community forum, we are not Microsoft employees and cannot access account details.

It sounds like your account was hacked and the email has been changed. In this case, recovering the account would unfortunately be impossible. To protect customer privacy, Microsoft can only help customers verify their account ownership through the online password recovery process.

https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

Hi MaxZinn! My name is Ricardo an independent advisor ready to help you with this situation!

I understand your frustration if you discover you can't recover your account. The account recovery process is designed to protect your account and its contents.

This means that Microsoft support agents and advocates can't do more than you can do for yourself with the account recovery form. They don't have the ability to send you password reset links or provide you other ways to access or change account details.

Could you explain how you know that your account email has changed to a Russian email?

There's a process for hacked accounts that you must review also

https://support.microsoft.com/en-us/account-bil...

Hi guy. For the email it is a corrupted email (but still active the time to resolve my problem for get a proof) now so dont worry about that . I have just change my informations for security because i have see all my others accounts hack or get somes strange changes but i never have get my Microsoft account hacked or see with problems. And because it is a lot of time i use the olds informations and not a lot of time the news i have forgot the new informations of my account.

Wouldn't there be a Microsoft team that handles such cases for account recoveries and similar order issues? Because in fact I am at a stage where it is someone outside who has to retrieve my information to tell me again or change it (depending on what they know how to do) with as proof my old information so that Microsoft knows that it is indeed my account.