Can't connect to multiplayer games

Hello, and thanks for getting in touch. I'm Aileen, and I'm here to provide you with advice as an Independent Advisor.

I understand you're running into a multiplayer issue where games like Terraria and Palworld show "checking status" and then push you to the Game Pass subscription screen, but the screen shows “no available offers,” and you already have an active Game Pass subscription. I know how confusing that is, especially when your NAT type is moderate, and multiplayer usually works fine.

Here’s what you can try to fix this:

1. Double-check your subscription status

Just to make sure your profile is recognizing the correct Game Pass level:

Go to https://account.microsoft.com/services

Make sure the subscription is showing as active under the same account you're signed into on your Xbox or PC

If you have Xbox Game Pass Core or Ultimate, those are required for multiplayer on console. PC Game Pass alone doesn’t support console multiplayer.

2. Remove and re-add your profile

If your account info is stuck or misfiring:

On Xbox:

Go to Settings > Account > Remove accounts and remove your profile

Restart your console

Then go to Add new and sign in again using your Microsoft account

This refresh often resolves subscription recognition issues.

3. Check if you're signed in on the correct device profile

Sometimes, another user profile might be signed in, or you’re launching the game under a different user than the one with Game Pass.

Go to Settings > General > Sign-in, security & passkey

Make sure you're the primary signed-in user

You can also set your Xbox as your Home console so other profiles can share your Game Pass benefits if needed

4. Clear system cache

To make sure nothing’s stuck in the background:

Hold the power button on your Xbox until it turns off

Unplug it for at least 2 minutes

Plug it back in and power on

Then launch the game again and try multiplayer.

Let me know if you’re on Xbox or PC so I can give you more specific steps, especially if the problem continues after this.

I'm having a similar issue in which i can connect to live, watch youtube and access the store but I can't play multiplayer within a game or access party chat. When i check my detailed NAT it says "there is a firewall(or it is not connected)" and when I check
my multiplayer connection it says it "can't get a Teredo IP address.

When connected to the hotspot, click on "Test Multiplayer Connection" and see if it gives you a reason why you can't play multiplayer.

Hi All,

Has anyone else been having trouble connecting to multiplayer since the server issue the other day? I can connect to multiplayer on Destiny no problem, but can't seem to join a Chaos Squad game since this happened.

head over to xbox.com/privacy and log in.

You can change your settings there.