bought Minecraft, but it’s not showing up in my Microsoft account!

joanne daniel1 · Jun 28, 2025 at 5:32 PM

I have the official Microsoft Order Confirmation:
Order #3248671900
But when I log into the Microsoft account that got the email, Minecraft isn’t in my games, billing history, or library.

This is so frustrating. I just want access to the game I paid for.please help me recover my purchase.
I can provide the full receipt if needed.

:)

SweetMonet

Hi, Joanne! It's my pleasure to assist you with this today.

First, please check if you can see the item here and if it says "completed":

https://account.microsoft.com/billing/orders

Once confirmed, click on the item's picture icon, which will redirect you to the Xbox website. Please copy and paste the link here so I can check it.

If you can't see it there, may I know when did you buy the game?

I'm looking forward to your response so we can sort this out.

Thank you!

Vincent Laframboise

The screenshot i showed is the proof that i had a microsoft minecraft account and now i can't log in anymore it like if it got delete and i need to create a new one and buy minecraft java and bedrock again so like 80$ + i bought thing in some minecraft server and i lost progress. And i bought this minecraft java account In December 2020 so like 1 week or so after microsoft bought mojang so it is a microsoft account but idk if microsoft recognize it as a microsoft account.

Olga Rodriguez1

Hello, my order doesn’t show for the billing since i didn’t buy minecraft in the last 3 months. i do know i bought minecraft on the microsoft store but when i went to go update it nothing showed up.

CourageousSoap

I bought the game as a physical copy, So I don't see how it would be issues with downloading. I tried logging in with another microsoft account and it worked just fine, So I do believe the issue is my microsoft account. I haven't gotten any recent updates for the switch, and both of the recent minecraft updates were after the problems started showing up. They first showed up when I accidentally clicked the home button while playing online with some friends, and they don't show up on the account I don't have switch online for.

lutfilhadi

hi i already uninstall and reinstall using the xbox app but it still show the same on the launcher as for both minecraft dungeon and minecraft bedrock are available in my order history but for the java minecraft i bought it from mojang which have already been migrated to my current microsoft account

bought Minecraft, but it’s not showing up in my Microsoft account!