MY account has been compromised

How can you complain about Microsofts security when you dont even remember your own details? Quote - "I can't even access the WILD that goes with that gamertag, because i don't remember the password from 3 years ago"

As Gob1zku said, someone sending messages saying they "hacked" and not being able to purchase a sub does not mean your account has been compromised, but to be sure please contact support and raise an investigation.

Phone 18004MYXBOX and speak with a support agent ASAP.

you don’t understand me, they stole my account from me and unlinked my phone number and mail and tied another mail that I don’t know, but my mail was not hacked, this mail has a receipt for buying an account from the official site

Hello nexochy deanon,

Thanks for your reply and providing details about your Microsoft account concern.

When you said your account has been compromised on your description, we suggest the only options you can still perform in this situation. We know how important all your games and account details associated to it and if they have stole your account it is better to at least try our suggestions.

I could not really imagine how important it is for you to be able to rectify this issue at the soonest time possible. However, we do not have any details about your account and these details is only known by you.

Should you wish to ensure your account will be recovered, please try this tool and see if you can contact a live support team for assistance - Login Help Tool.

We understand to how important it is for you to access your account however, the only thing we can do here in Community is to guide you to the right direction who can help address your concern. I really wish there is more that I can do on my end.

Regards,

Hello nexochy deanon,

We hope you are doing well. Thank you for posting in Xbox Forums.

That is a tough situation to be in. We know how important it is for you to access your account and get back to gaming. In order for you to recover your account, we would like to provide you tips on how to do it.

I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.

Here is a tip to recover your account back, please see this support article - Recover a hacked or compromised Microsoft account.

However, there are three ways to regain an access of the account.

• Reset a forgotten Microsoft account password - Microsoft Support
  
  • This will help you gain back access to your account and make sure that your password is secured and not easily to be guessed.
    
• Login Help Tool
  
  • When using this tool, please select the correct option from the list and follow the instructions correctly. This has helped many account holders recover their account. We hope this helps you too, and an added way of assistance, you may contact live support though this tool.
    

• Microsoft Account Recovery Form Help - Microsoft Support
  
  • Kindly read all the details and tips from this support article before using the account recovery form.
    

Just a good to know information, no one in the Microsoft Community can remove or change your account information. Your own self will be the help you need.

Sincerely,



Xbox Forum Moderator

Microsoft Community