Can anyone help me with this issue, I cannot sign into GTA 5 on Xbox series x as I get a...

My son made 2 purchases of cash cards in GTA on his XBox one that haven't shown on his account.

These were purchased on 1st January and I've been trying for weeks to contact Microsoft via Live Chat/Call Back but failed every time! Each time I request a call back it just states there has been an error and to try again. It's getting beyond a joke that I can't communicate with anybody so thought I'd try posting to the community in case anyone can help. I've tried everything it advises in the self help sections.

The first purchase was for 'GTA Online: Great White Shark Cash Card (Xbox Series X|S)' @ £11.99 and the other for 'GTA Online: Bull Shark Cash Card (Xbox Series X|S)' @ £5.99, not huge sums to lose I appreciate but it's the principle of paying for something that we haven't received!

Looking at the purchase receipt, it does state that they are for series X/S but my son has an Xbox One so may be a compatibility issue.

I'd just like to arrange for these transactions to be reversed if anyone can help point me in the right direction?

Thanks in advance for any help you can provide

"Looking at the purchase receipt, it does state that they are for series X/S but my son has an Xbox One so may be a compatibility issue."

That is definitely the issue. As far as I am aware, the shark cards for the series X/S will only work with the Series X/S version of the game.

So if I'm playing on an xbox series x and my friends on a xbox series s I can not play gta 5 online with them

when you get xbox ultimate and play gta 5 xbox seris x/s will you get story mode or gta online or both

Well because GTA online is an series x game NOT an Xbox one game

You can play GTA 4-5

Hi

I am having issues with Halo 5. I was killed and got kicked out the game. Now I cannot sign - each time it takes me back to log in page. Can anyone help ??