My Microsoft account got hacked and I was wondering if there was any way I could get it back?

Hi, Tristan! I'm sorry to hear your account got compromised. No worries, I'm happy to assist you with this today.

Regrettably, once the email has been changed, we can no longer able to use the online form regarding Account compromised. I would suggest trying these steps and see if you can reach the Xbox customer support for them to further check or investigate your account.

Please go to https://support.xbox.com/en-US/contact-us

Then click on "Contact us" > Account and Profile> Then choose I need a Microsoft account> Type Account Hacked > Click Next> Click on See contact options> Select from there, it should show you the option to chat with them or request a call.

Let me know if that works. Thank you!

Hello this is Virginia O.

I understand that you want to recover a hacked account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

Hi Pablo,

Thank you for responding and I appreciate you trying the steps I have provided. I know how important it is for you to recover your account.

Based on the error message you encounter there is a possibility that your email was removed from the account. I would love to help you further in recovering your account however we at Microsoft Community only have limited tools here and we don't have access to your account.

To fix the issue, we highly suggest contacting Xbox/Microsoft Live Support for them to access your account and further investigate the case. To contact Xbox Live Support, you can reach them on this link: Contact us | Xbox Support. Select "Contact Us" to chat with Live Support or request a callback.

I hope you will be able to recover your account soon for you to get back to gaming. If you’re still having trouble, please let me know we will do our best to help you resolve this issue as soon as possible.

Sincerely,



Microsoft Community Moderator

Whenever I try to enter my email at the top it says that my account doesn't exist?

**Removed personally identifiable information (PII) from picture.***

Hello Pablo,

Thank you for posting in Microsoft Community.

I'm sorry to hear that your Microsoft account got hacked and deleted. This is a serious issue, and we want to help you recover your account as soon as possible.

You can try the following steps to help recover your account however if the steps fail, we highly suggest contacting Xbox/Microsoft Live Support so they can help you escalate your case to their dedicated team and help you recover the account.

1. Go to https://account.live.com/acsr and enter the email address, phone number, or username for the account you are trying to access.

2. Next, provide an email address that we can use to contact you about your request.

3. Enter the characters you see on the screen to prove you're not a robot, then select Next.

4. A screen will pop up asking you to verify the contact email address. Check that email for a message from us with the security code, enter that code, then select Verify.

5. Fill in as much info as you can, even if you're not sure. See Tips for filling out the recovery form below.

6. Select Submit when you're finished, and we'll respond as soon as possible.

You can also check this link for more tips on how to recover the account: Help with the Microsoft account recovery form - Microsoft Support

After submitting your request, you will receive an email 24hours for the update of your request. If you’re still experiencing issues after trying these steps, please contact Xbox Support for further assistance. You can reach them on this link: Contact us | Xbox Support



I hope this information helps! Please let me know if you have any other questions or concerns.

Sincerely,



Microsoft Community Moderator