Check that the details in all fields are correct or try a different card.

Hi Charlie, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Is your account from the same Region where you currently live?

Have you tried to make the purchase using a computer and a console? Does the error occur in both hardware?

Do you have a payment method registered in your account?

If you are on a computer, access the site using an alternative browser or enable your browser's InPrivate mode.

To use InPrivate mode on Microsoft Edge, click the three dots on the top right of the screen and select "New InPrivate Window".

You can also press CTRL+SHIFT+N keys together on your keyboard.

If it still does not work, the best course of action is to contact Support.

Please enter this link: https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Unable to complete a purchase"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and payment updates" > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with adding your payment card.

Kindly try to perform the following workarounds according to Microsoft Agent | Moderator Prakhar_Khare: https://answers.microsoft.com/thread/61afc57c-6d83-4c29-b600-2cb7d79921a9

"A few of the things you can check while entering the details:

> Enter your name precisely as it appears on the card. Only include your middle initial if it appears on your card.
> If this is a company card, enter the company name as both a first name and last name. For example, if the company name is "Contoso Shoes" split the company name into the first and last name fields.
> If the company only has one name, for example, "Contoso," enter the company name in both the first and last name fields.
> If you are asked to enter the address and it exceeds the Address 1 field, use the Address 2 field. Do not shorten or abbreviate your address.
> The card number and type cannot be edited, so if you make a mistake, you'll need to add a new one with the correct information. Other credit card information can be edited, such as billing address and expiration date.

For more information, you can refer to the section Troubleshooting problems changing a payment method in the article Change the payment method or credit card linked to your Microsoft account. https://support.microsoft.com/en-us...-account-c39dbc30-bc83-30c8-5ea9-d0d94e6dcfe4

Please sign in to account.microsoft.com > Address book to update your Billing information.

However, if you are still facing issues while adding a new payment method, we have a dedicated accounts & billing support team that can assist you better with the issue. https://support.microsoft.com/en-us/contactus/ "

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Check all your details are correct then try again or make sure you card isnt out of date

I checked the history and its still empty even with the filtering, i tried to remove/add again my card info in my account but it seems to be a bigger problem than 1€ , i am getting "check that the details in all fields are corrector try a different method" after some searching in google i found out that it might be blocked from your side (microsoft) and please note that i double checked the info myself and tried it add the card info in a diffrent service and it worked.

Can you please check if my card is blocked from your side

make sure all your details are correct or Try deleting other card information first then re-entering your card and try it.